Lucy Muli Email & Phone Number

Djibouti

At Camp Lemonnier Djibouti, am working at the Dining Facility as a Food Service Associate. My duties and responsibilities which I execute professionally includes but not limited to; Always committed to customer service and guest satisfactions at all time Efficient and prompt responses to all customers enquiries and requests Welcoming patrons warmly with smile and empathy in the dining facility while checking their identities and scanning badges as per the outlined policies… Show more At Camp Lemonnier Djibouti, am working at the Dining Facility as a Food Service Associate. My duties and responsibilities which I execute professionally includes but not limited to; Always committed to customer service and guest satisfactions at all time Efficient and prompt responses to all customers enquiries and requests Welcoming patrons warmly with smile and empathy in the dining facility while checking their identities and scanning badges as per the outlined policies and procedures Remain alert, courteous and helpful to our patrons and colleagues at all time Proper cleaning and sanitation of the dining facility in accordance with NAVSUPS P486, NAVMED 5010 and PAE Djibouti BOS policies and procedures Ensure the entire dining, sandwich bar, serving lines, scullery, pots and pans are always clean and organized Operating dishwashers at the pots / pans and scullery areas Ensure that all food products, operating equipments and products are available for all customers throughout the entire assigned shift  Setting up and breaking-down of assigned serving lines Wash ,rinse and sanitize dining tables, serving lines, emptying and washing garbage cans plus all hygienic practices of the assigned station  Serving on the main line, fast line, dessert station and sandwich bar Working closely with colleagues as a team, engaging in tasks execution, resolving issues professionally for a smooth service delivery and customer service Strive to create a culture of inclusion, respect and acceptance as a reflect of the diversity in the team Perform other related duties as assigned. Show less

Nairobi

Food and Beverage Services.At Meridian Court Hotel Nairobi my duties at the Rendezvous Restaurant included:>Greeting the clients with a smile and sitting them on arrival to the restaurant.>Giving out the menu boards and assisting the guests on the menu they should place as per my knowledge and proffesion.>Taking their orders and delivering them to the kitchen keenly to make sure that I deliver exactly their choice.>Deliver the meals on time and make sure that the… Show more Food and Beverage Services.At Meridian Court Hotel Nairobi my duties at the Rendezvous Restaurant included:>Greeting the clients with a smile and sitting them on arrival to the restaurant.>Giving out the menu boards and assisting the guests on the menu they should place as per my knowledge and proffesion.>Taking their orders and delivering them to the kitchen keenly to make sure that I deliver exactly their choice.>Deliver the meals on time and make sure that the bill was processed once the meal is complete.>Working closely to the supervisor to make sure any complain on food or drink was settled professionally.>Filling in the gap incase of absentism of a co-workerI went ahead in performing duties in organized conferences at the Hotel as well as outside catering whereby I was required to;>Make sure the area was free from dirt and dust.>Accessing the number of guests on attendance inorder to make sure that the chairs and tables as well as the space was enough to cater for all>Display table cloths and linen on the chairs>Decorating the whole area to look more attractive to the clients thus marketing the hotel >Clean sanitise all the equipments needed for the whole function and put them in place ready for setup. These included table settings,serving equipments and buffet equipments.>Make sure food was set on time>Maintaining a close distance incase of any assistance needed by the guest while the meal time is on.>Making sure the room was cleaned after the meeting ready for the next user.> Reporting any damage to the assigned administrator for repairs en clean up.> Taking any lost and found items to the coordinator for handing over to the owner. Show less

Nairobi

During this period, I worked with safari park Hotel Nairobi at the front desk and communication centre as assigned by my Supervisors. I was involved in providing consistent and friendly check-in and check-out guests as per set standards, dealing with guests requests and ensuring all matters are dealt with efficiently and promptly, informing guests of the facilities in the hotel including promotions, local information and activities, operating safe deposit system box,… Show more During this period, I worked with safari park Hotel Nairobi at the front desk and communication centre as assigned by my Supervisors. I was involved in providing consistent and friendly check-in and check-out guests as per set standards, dealing with guests requests and ensuring all matters are dealt with efficiently and promptly, informing guests of the facilities in the hotel including promotions, local information and activities, operating safe deposit system box, maintenance of filling system while using automated office management system for keeping and delivering information and manually when need arises. Acting as a general cashier as dictated by my shift. Updating the information board according to the forecast and daily activities At the communication centre, I was handling all the incoming and outgoing calls, local and international professionally. Attention to details remained my norm with a lot of empathy, consistency and unconditional genuine smile Show less

Nairobi

My duties were: Welcoming guests in a considerate manner. dealing effectively with customers of different backgrounds. responding to concerns and resolve issues. perform verifications and maintain records of all clients. My education and experience has enabled me to understand and manage relevant administrative work efficiently with minimum or no supervision.Furthermore, my friendly attitude combined with my customer care training will allow me to manage problems… Show more My duties were: Welcoming guests in a considerate manner. dealing effectively with customers of different backgrounds. responding to concerns and resolve issues. perform verifications and maintain records of all clients. My education and experience has enabled me to understand and manage relevant administrative work efficiently with minimum or no supervision.Furthermore, my friendly attitude combined with my customer care training will allow me to manage problems of the restaurant existing customers and analyze the situational factors in a better way. Show less

Certificate In Technology.

Hotel/Motel Administration/Management