I am a dedicated Cloud and Network Security Trainee at CyberShujaa, with a solid foundation in customer service and digital marketing. Over the past two years, I've developed a diverse skill set by working in different industries, from social media management to customer support, all while building my technical expertise in cybersecurity.Recently, I completed a rigorous training program in cloud and network security at CyberShujaa, where I gained hands-on experience with leading cloud platforms such as AWS and Azure. My training covered crucial aspects of cloud architecture, security best practices, virtualization, and networking. I learned how to design, implement, and manage secure cloud environments, conduct threat analysis, and apply security measures to protect data and systems.My background in digital marketing has honed my ability to communicate effectively and engage with diverse audiences, while my customer service experience has equipped me with critical skills in problem-solving, active listening, and client relations. I am passionate about using my technical knowledge and interpersonal skills to enhance security solutions and provide exceptional service to clients.
Tayari Networks
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System Support AnalystTayari NetworksNairobi, Ke
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Customer Service RepresentativeTayari Networks Apr 2023 - PresentNairobi County, Kenya• Provide exceptional customer care to clients and technicians, handling calls, messages, and emails across various platforms. • Assist clients and technicians with technical troubleshooting• Collaborate with the team to improve customer service processes and ensure customer satisfaction.• Help in marketing the different services being offered to new or potential clients.
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Student TraineeCyber Shujaa May 2024 - Aug 2024Nairobi County, KenyaEngaged in intensive training focused on cloud and network security, developing practical skills in cybersecurity.Worked on real-world security projects, applying theoretical knowledge to practical scenarios.Participated in hands-on projects involving threat detection, risk management, and the implementation of security protocols.Acquired knowledge in networking, AWS and Azure cloud environments, preparing for advanced roles in cybersecurity.Participated in hands-on training covering various aspects of cybersecurity, including cloud security and network management. -
Digital Marketing And Sales AssistanceJobi Smart Kids Sep 2023 - Jan 2024Kilimani Division, Nairobi County, Kenya• Led campaigns on Facebook, Instagram, and TikTok, increasing followers by 20%.• Addressed customer inquiries, ensured a positive shopping experience, and offered personalized recommendations to enhance upselling opportunities.• Improved in-store aesthetics, which contributed to increased product sales and a better customer experience.• Created engaging content and optimized it through SEO strategies, significantly increasing website and social media visits. • Proficiently managed Google, Instagram and Facebook Ads campaigns, optimizing budgets to achieve the best return on investment.
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Social Media ManagerFocus Forward Equity Partners Jan 2023 - May 2023Nairobi County, Kenya• Assisted in the management of the social and digital marketing efforts for the company.• Assisted as a customer service agent, ensuring customer satisfaction.• Designed and managed websites while monitoring website performance for clients.• Collaborated with the team to implement changes and updates.• Optimized website content for better visibility through SEO strategies.• Created engaging social media content and managed social media accounts.
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Administrative AssistantNational Oil Corporation Jan 2021 - Apr 2021Nairobi County, Kenya• Provided customer support, including scheduling and query resolution.• Conducted clerical tasks such as data entry, filing, and document preparation.• Assisted with various office functions to ensure smooth operations.
Lucy Njoroge Education Details
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Cyber ShujaaDistinction -
Mwea Software ComapnyDistinction -
Google Digital Skills For AfricaFundamentals Of Digital Marketing -
Kiriri Women'S University3.74 Gpa -
Statehouse Girl'S High SchoolHigh School Diploma -
Jasipa Primary SchoolKenya Certificate Of Primary Education
Frequently Asked Questions about Lucy Njoroge
What company does Lucy Njoroge work for?
Lucy Njoroge works for Tayari Networks
What is Lucy Njoroge's role at the current company?
Lucy Njoroge's current role is System Support Analyst.
What schools did Lucy Njoroge attend?
Lucy Njoroge attended Cyber Shujaa, Mwea Software Comapny, Google Digital Skills For Africa, Kiriri Women's University, Statehouse Girl's High School, Jasipa Primary School.
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1xrxtechnologies.co.ke
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Lucy Njoroge
Data Protection & Privacy Counsel | Certified In Cybersecurity | Cybersecurity Governance, Risk Management & Compliance AnalystNairobi County, Kenya
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