Lucy Njoroge

Lucy Njoroge Email and Phone Number

System Support Analyst @ Nairobi, KE
Nairobi, KE
Lucy Njoroge's Location
Nairobi, Nairobi County, Kenya, Kenya
About Lucy Njoroge

I am a dedicated Cloud and Network Security Trainee at CyberShujaa, with a solid foundation in customer service and digital marketing. Over the past two years, I've developed a diverse skill set by working in different industries, from social media management to customer support, all while building my technical expertise in cybersecurity.Recently, I completed a rigorous training program in cloud and network security at CyberShujaa, where I gained hands-on experience with leading cloud platforms such as AWS and Azure. My training covered crucial aspects of cloud architecture, security best practices, virtualization, and networking. I learned how to design, implement, and manage secure cloud environments, conduct threat analysis, and apply security measures to protect data and systems.My background in digital marketing has honed my ability to communicate effectively and engage with diverse audiences, while my customer service experience has equipped me with critical skills in problem-solving, active listening, and client relations. I am passionate about using my technical knowledge and interpersonal skills to enhance security solutions and provide exceptional service to clients.

Lucy Njoroge's Current Company Details
Tayari Networks

Tayari Networks

System Support Analyst
Nairobi, KE
Lucy Njoroge Work Experience Details
  • Tayari Networks
    System Support Analyst
    Tayari Networks
    Nairobi, Ke
  • Tayari Networks
    Customer Service Representative
    Tayari Networks Apr 2023 - Present
    Nairobi County, Kenya
    • Provide exceptional customer care to clients and technicians, handling calls, messages, and emails across various platforms. • Assist clients and technicians with technical troubleshooting• Collaborate with the team to improve customer service processes and ensure customer satisfaction.• Help in marketing the different services being offered to new or potential clients.
  • Cyber Shujaa
    Student Trainee
    Cyber Shujaa May 2024 - Aug 2024
    Nairobi County, Kenya
    Engaged in intensive training focused on cloud and network security, developing practical skills in cybersecurity.Worked on real-world security projects, applying theoretical knowledge to practical scenarios.Participated in hands-on projects involving threat detection, risk management, and the implementation of security protocols.Acquired knowledge in networking, AWS and Azure cloud environments, preparing for advanced roles in cybersecurity.Participated in hands-on training covering various aspects of cybersecurity, including cloud security and network management.
  • Jobi Smart Kids
    Digital Marketing And Sales Assistance
    Jobi Smart Kids Sep 2023 - Jan 2024
    Kilimani Division, Nairobi County, Kenya
    • Led campaigns on Facebook, Instagram, and TikTok, increasing followers by 20%.• Addressed customer inquiries, ensured a positive shopping experience, and offered personalized recommendations to enhance upselling opportunities.• Improved in-store aesthetics, which contributed to increased product sales and a better customer experience.• Created engaging content and optimized it through SEO strategies, significantly increasing website and social media visits. • Proficiently managed Google, Instagram and Facebook Ads campaigns, optimizing budgets to achieve the best return on investment.
  • Focus Forward Equity Partners
    Social Media Manager
    Focus Forward Equity Partners Jan 2023 - May 2023
    Nairobi County, Kenya
    • Assisted in the management of the social and digital marketing efforts for the company.• Assisted as a customer service agent, ensuring customer satisfaction.• Designed and managed websites while monitoring website performance for clients.• Collaborated with the team to implement changes and updates.• Optimized website content for better visibility through SEO strategies.• Created engaging social media content and managed social media accounts.
  • National Oil Corporation
    Administrative Assistant
    National Oil Corporation Jan 2021 - Apr 2021
    Nairobi County, Kenya
    • Provided customer support, including scheduling and query resolution.• Conducted clerical tasks such as data entry, filing, and document preparation.• Assisted with various office functions to ensure smooth operations.

Lucy Njoroge Education Details

  • Cyber Shujaa
    Cyber Shujaa
    Distinction
  • Mwea Software Comapny
    Mwea Software Comapny
    Distinction
  • Google Digital Skills For Africa
    Google Digital Skills For Africa
    Fundamentals Of Digital Marketing
  • Kiriri Women'S University
    Kiriri Women'S University
    3.74 Gpa
  • Statehouse Girl'S High School
    Statehouse Girl'S High School
    High School Diploma
  • Jasipa Primary School
    Jasipa Primary School
    Kenya Certificate Of Primary Education

Frequently Asked Questions about Lucy Njoroge

What company does Lucy Njoroge work for?

Lucy Njoroge works for Tayari Networks

What is Lucy Njoroge's role at the current company?

Lucy Njoroge's current role is System Support Analyst.

What schools did Lucy Njoroge attend?

Lucy Njoroge attended Cyber Shujaa, Mwea Software Comapny, Google Digital Skills For Africa, Kiriri Women's University, Statehouse Girl's High School, Jasipa Primary School.

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