Lucy O. Email & Phone Number

Miami, Fl, Us

Florida, United States

Miami, Florida, United States

Evaluate, design, tests, and implement custom or vendor supplied systems software to effectively respond to the business and clinical requirements.Collaborated implementation tasks related to MDM - Mobile Device Management infrastructure configuration, integration, roll outs and support with AMBRA, HIPLINK, MFA, PowerChart PCTouch.Gather requirements, attended to meetings to achieve understanding of customers ideas/issue.Research and refine functional requirements.Troubleshoot and work with IT engineers to resolve Hardware and Software, Internet, WIFI issues to resolve Cerner - Mobile applications issues.Mapped current business and operational processes and offered recommendations for improvement.Responsible for initiating, following up, managing and resolving EMR customer requests.Interacted with clients to ascertain requirements and expectations for Clinical and Non-Clinical product and Healthcare service.Support and handle volume of customers calls. Assist physicians with additional Cerner training and technical assistance as needed or as product enhancements are launched that require additional training or implementation.Conducted interviews with key business users to collect information on business processes and user requirements to respond to development requests. Detail-oriented.

Coral Gables, Florida, United States

Apply creative thinking to data-driven decision making. Hands on experience in SAP Business Objects Suite of Tools. Experience for complex Crystal Reports using Sub reports, Parameters/Prompts, Formulas, Report Alerts, OLAP grids objects, Cross-Tab objects, OLE objects, Charts, Running Totals, Linking tablesProficient with the product data models and contentUnderstand the relationships within various data modelsPerform audits of Extract, Transform, and Load processPerform audits of the content of a multi instance, disparate data model.Document all progress, issues, and resolutions, according to management direction.Conducts project meetings, sets and manages client expectations by solving complex issues and changes when appropriate, exercising complex Risk, Issue and Change Management best practices.Contribute in the decision making of new reports and simplify manual process by implementing and improving reports optimization and performance for 13 different clinical applications. Conducts source data verification and in house review of clinical data and ensuring timely resolution of data queries to guarantee reliable clinical data.

Coral Gables, Florida, United States

Project Manager Life Cycle- Implements, tests, and manages installation of new and existing Midas+ Incident Management, Patient Relations, Quality Management and Utilization Management programs/modules/interfaces. Provides technical support and training to end users. Maintains clinical information system database. Acts a point of contact for end-users, management, administration, vendors and consultants. Acts as a technical resource to Information Technology and other departments within the organization.Coordinate software version releases. Collect, gather and document functional specification by creating Use cases, User stories, Work Breakdown Structure (WBS) and Prototypes, Models and diagram work flow processes.Responsible for supporting application software and hardware upgrades. Provides general support to the Clinical departments Risk Management, Utilization Review, Quality Management, Patient Relations, and Infection Control. Eliminate paper incident reporting and automated process on-line for entire the BHSF enterprise at Baptist Hospital. Coordinates and maintains the planning of the activities for the assigned projects. Monitors the workload and the performance of the project. Attended to the Midas+ Yearly Symposiums.

Coral Gables, Florida, United States

Interfaces with all areas affected by the project, including end user, services organizations, vendors and implementations partners.Knowledgeable in Software Development Life Cycle (SDLC) Project Life Cycle (PLC) forclinical applications. Gather, collect, design, coding, documentation, operations, and maintenance PLC phases include Idea generation, screening, research, development, testing, and analysis and support for Risk Management, Patient Relations, Quality Management, Utilization Management and Claims modules.

United States

Real-time transaction processing ensuring the gift card account balances are accurate• Provide and execute testing scripts on new gift cards• Address and resolve daily merchant and business related issues• Provide issues logs and updates regarding release changes and projects where applicable• Identify root cause and assist with the resolution of issues, impacting the merchant

United States

Experienced with relational databases (Oracle 8 and Access 2000)• Familiar with tables, forms, queries and performing a variety of tasks, such adding and removing tables, replacing data, and running queries• Created and executed PL/SQL Plus scripts using Oracle 8 (8.0.5) and 8i (8.1.6 and 8.1.7)• Participated and contributed in the design of the Data Mart project for billing processing• Responsible for the analysis, design and implementation of the Data Repository• Responsible for the State Regulatory EDI extracts, mapping and implementation• Supported the business unit with Worker's Compensation application support

United States

Experience in working knowledge as Project Management and Version Control tools preparing Test Data and Performing unit and Integration testing Scheduled and Published Reports.

United States

Extensive experience in Functional Specifications, Source-to-Target Mapping, Business Processes - Workflows, Test cases and Test Plans.• Knowledge of Software Development Life Cycle and Project Management.• Travel nationwide within the United States, gathering business and system specifications to develop a customize healthcare product• Attended to the Annual Healthcare Conferences and educated participants in the release of new healthcare software• Collaborate in the decision making of software windows design and development of the Worker's Compensation, Claims, Incident Management, Physician Credentialing, Quality Assurance, Utilization Review,Biohazard, Patient Relations, and Infection Control modules• Responsible for application implementation, data conversions, interfaces, user training and ongoing user support

Bachelor Degree In Management Information System, Business Administration And Management, General

Activities and Societies: Internship at Cordis Corporation- Data Analysis, Data Gathering and Quality Assurance the life of InVitro.

Data Processing, Aa