Lucy Oldham Email & Phone Number

Lucy Oldham is a Head of Product at Money and Pensions Service at Money and Pensions Service. Colleagues describe her as "Without doubt, Lucy is the best Boss and mentor I've ever had. She's dedicated to her team: empowering, shielding and uplifting individuals to achieve their full potential every single week. Lucy has a clear vision for customer-centric digital transformation and change, and is able to deliver significant step changes at pace. She has a strong eye for planning and prioritisation, aligning everything to business strategy and benefit realisation. I admire her ability to healthily challenge status quo, always delivering improvements as a result and building great stakeholder relationships along the way. As Head of Digital, including all non-voice customer contact channels, she's transformed how our company engages with customers. It's been a delight to work with Lucy for a number of years now and she will truly be a credit to any organisation.", "I’ve worked for Lucy for three years and have always been so impressed in the way Lucy thinks. She has a holistic mind and is always aligned with wider business strategies and thinks about the big picture. She has mastered leading a team, keeping them hungry and motivated and providing the right level of support when it’s needed. She is respectful to her teams expertise and trusts them to do their job which in return brings good results. Lucy is very organised and PowerPoint and excel magician - something she has passed on to the likes of me! She has demonstrated how to write, develop and implement strategies but can also think tactically and react to changing environments. Lucy always has a focused mind and will work hard to ensure the customers / consumers of the company she is representing is getting full value in everything she does. I can’t recommend Lucy enough - she is an asset to Thames Water and would be for any company she is working for.", and "Lucy has led the digital transformation at Thames, shifting us to a modern delivery model, building high-performing teams of product owners and content developers, while developing our strategy for shifting customer contact to digital channels and reducing costs. This has resulted in major improvements to our core metrics and meeting some of our key commitments to the regulator. Lucy is a committed and energetic leader who understands the modern digital landscape and how to deliver market leading customer experiences. She inspires people, is always approachable and supportive. Thoroughly recommended."