Lucy Panthaky Email & Phone Number

For this role I work remotely as a virtual assistant for a number of private medical practices. The work balanced administrative support and customer service duties with a high volume of inbound and outbound calls. In this role I work with a range of medical specialists fields and with both new and well established private practises. It was it job to provide proactive account management to these medical clients as well as service delivery and to be on hand to resolve issues as they arise.For this role I deal with complex and varied administrative work while managing a high volume of both inbound and outbound calls. I have further refined my attention to detail and ability to multitask to ensure both are kept to a high standard.I am required to be well versed and up to date on the systems, procedures and customer service needs of multiple practises and to be able to switch between these processes at a moments notice between calls or tasks, as well as switch between them in a long term sense as the roster of clients evolves.For the role I demonstrated my ability to be highly organised and responsible, excellent at task prioritisation and to deliver high quality work in a pressured environment.

For this role I would build and maintain clinical information systems. I was responsible for reviewing, updating and maintaining Clinical Systems, ensuring all documents are accurately and appropriately archived. I started the role in a six month secondment to assisting during a period a where a new, trust wide change of software was likely to disrupt administrative proceedings. As such it was important to learn this new computer programme not only quickly but to a depth where I could assist other members of the team who may have been struggling. I have also been on the team through several other rebuilds of the system to facilitate related software updates due to changes in the service from Covid.I have refined ability to learn and apply new software and computer systems in a short timeframe.Assisted in collecting and consolidating data to analyse how the service has been running and suggests improvements.Developed a high level of customer service skills for both internal and external staff and patients.As part of this role I was also included in the Trust's Great Place to Work Initiative which involved interviewing new applicants for my former job role, assisting with inductions for new starters and performing mock CQC inspections.As part of my current rule I supervise shifts for the Patient Service Centre. This involves monitoring the team on late shifts and weekends, making sure the phonelines operating properly, that the office is secured and that NHSP staff have had their shifts authorised.

This consisted of administrative and telephone work. I responded to internal and external telephone enquiries and ensure that all referrals and appointments are made accurately. Outside of IT and phone work I processed referral letters, ensuring that they are checked for urgency and excluded services before being date stamped, scanned, processed and added to our database. In addition to this, I assisted with patient needs such as booking transport and interpreter services.Possesses a good knowledge of data protection and confidentiality policies in addition to an intuitive grasp on the handling of sensitive information.Able to use both Microsoft packages and the internal software provided by the trust accurately, swiftly and efficiently.Developed a thorough working knowledge of the Trust as a wider organisation.Assists in data collection to monitor and improve services.Responds to callers in a high state of distress in a helpful and empathetic manner without compromising procedures.

This role took the form of telephone work, mostly consisting of internal calls at the East Kent Hospital trust. This was frequently a high-pressure job due to the volume of calls and urgent nature of the jobs phoned through, requiring a clear, calm telephone manner in order to maintain a high level of customer service while under pressure.Maintains good telephone manner and timely call statistics during periods of high call volume.Adaptes with ease to ever-changing software, equipment and procedures.Good working knowledge of the hospital as a whole in order to redirect calls and queries outside of our department.Required to collect and consolidate data on call statistics to improve service.Able to maintain good telephone manner while attending to concurrence tasks via email and radio.

During this calling campaign for the Kent Opportunity Fund, our team was responsible for calling university alumni and asking for donations while maintaining relationships with alumni who were currently unable to donate but likely to give in the future.Able to communicate the brand and ethos or a product or service over the course of a casual conversation. Conversations kept friendly and engaging enough to build a relationship with the graduate and allow them to empathise with the goals of the campaign.Professional telephone manner required in order for alumni to feel comfortable with giving out bank details over the phone.

As a canvasser for Abel & Cole, my job mostly consisted of going door to door to promote new offers for Abel & Cole and sign prospective customers up for accounts with the company.Developed a pitch which was persuasive, engaging and friendly while still conveying all the necessary information about the company's products and ethos.Arranged my own travel and utilised my map reading skills.Was entrusted with an admin shift in which I processed the routes and roads we had covered that week and organised the map for the forthcoming week.Supervised canvassers on their route in new areas and shadowed new candidates who wanted to develop their pitch.

Working on the clearing hotline entailed relaying information between potential university students and decisions of the applicant staff via telephone. I was to inform the candidate on whether they had been accepted by The University of Kent and advise them on what to do if their application was not successful.Developed a professional and empathetic telephone manner.Ability to keep calm in stressful situations and a reassuring demeanour to appease unsatisfied candidates without compromising the rules.

Master, The Contemporary With Internship At Institute Of Contemporary Arts

Ma In The Contemporary, 1St

Bachelor, English And American Literature And Philosophy