Lucy Passini Email & Phone Number

Cabot, Ar, Us

Cabot, Arkansas, United States

- assisted 90-140 customers daily with banking related topics such as balance and transaction inquiries,online banking practices and procedures, filing disputes, processing orders for checks or debit cards, andupdating account information- communicated with branches and loan departments across multiple states to address customer needs- returned customer calls promptly and kept detailed records of all phone calls in accordance withcompliance standards- quickly learned how to use various programs required to assist customer and complete job duties,exceeding management’s expectations- handled difficult customer service situations while maintaining business conduct standards

Conway, Arkansas, United States

- served an average of 80-120 patrons a day, managing multiple simultaneous orders and maintaining low wait times- greeted guests and responded to inquiries and requests in a friendly and efficient manner- maintained a clean and safe working space, and performed all side duties, such as, but not limited to, cleaning, stocking, product preparation, inventory management, cash handling, etc.- collected money, made accurate change, and input into POS in an accurate and efficient manner- promoted the benefits of various loyalty programs and exceeded sign-up goals- helped manage lower-level staff, and liaised with operations manager to ensure proper shift coverage, maintain adequate inventory levels, maintain superior cleanliness standards, etc.- helped operations manager manage and analyze sales budgets and financial forecasts to optimize revenue and ensure alignment with company financial goals- prepared financial reports and summaries for senior management on a daily basis

Cabot, Arkansas, United States

- provided weekday and after-school care for children ages 3-10- safely prepared snacks and meals with consideration of children’s dietary needs, restrictions, and limitations- maintained a safe and enriching play environment, providing planned indoor and outdoor activities, including art projects, crafts, storytelling, imaginary play, and nature walks- coordinated with parents & guardians regularly, and responded to parent inquiries and requests in a friendly and efficient manner