Lucy Patch Email & Phone Number

Milwaukee, Wi, Us

Thiensville, Wisconsin, Us

Thiensville, Wisconsin, Us

Minneapolis, Mn, Us

Build and lead a team of 60-75 knowledgeable Guest Advocates and 3 Team Leaders who strive to exceed guest service expectations by decreasing wait time, friendly guest interaction, and service recoveryRecruit and train 160 Team Members over a 9-month period, while actively decreasing turnover rates from 110% to 65%.Support HR Manager through tasks such as performance management, team/talent planning, and talent acquisitionBuild and sustain long-term relationships with guests and improve critical processes to support the guest relationshipEngage in consistent and meaningful development conversations with Team Leaders and Team MembersEstablish a culture of accountability through clear expectations and performance management on critical guest service behaviors and everyday routines to support business needsAct as the 2023 mentor for the development of 10 Team Leads through weekly check-ins and hosting a quarterly development eventOwn schedules that follow the scheduling budget allocation, while supporting peak traffic times, key holiday events, and weekends

Seattle, Wa, Us

Demonstrates integrity, honesty, and knowledge that promote the culture, values and mission of Starbucks.Engages in conversation with customers to understand customer needs and the needs of the community in which the store is located.Models a customer comes first attitude, delivers legendary customer service, andsupervises partners to ensure they are delivering legendary customer service.Responds to immediate store needs by utilizing external resources such as Partner & Asset Protection, Partner Resources and Food & Beverage.Reviews store environment and key business indicators to identify problems, concerns and opportunities for improvement in order to provide coaching and direction to the shift team to achieve operational goals. Communicates ideas to the store manager for broader areas of improvement.Supports store manager in implementing company programs by working directly with shift team to execute action plans that meet operational and organization objectives.Supports store operations by recognizing and reinforcing individual and team accomplishments through existing organizational tools and makes recommendations to store manager on new, creative, and impactful methods of recognition.Utilizes and provides direction to partners during their shift on the use of operational tools to achieve operational excellence. Acts as a coach and mentor to partners by using discretion in assessing performance, providing feedback and coaching to improve partner performance.

Seattle, Wa, Us

• Lead training programs for newly on-boarded partners, ensuring attention to detail and a comprehensive understanding ofStarbucks’ brand, standards, and practices• Coordinate with managers and partners to ensure positional efficiency, effectively maintain inventory, and safely managelarge cash deposits• Held accountability for large financial deposits of up to $70,000 a week• Effectively worked as a team and managed between 8 to 15 partners each day• Promote a positive and energetic work environment, while going above and beyond to guarantee full customer satisfaction

• Collaborate closely with the CEO and other interns to create a unified branded experience across all channels• Produce external communications using a variety of social media outlets, including Instagram, LinkedIn, Facebook, and the Swim Smart website• Assist with the development of content and graphic design (website construction, newsletter releases, press releases and social media content)• Brainstorm different marketing approaches used in an online and community-based setting

Oxford, Oh, Us

As the VP of Professional Activities, I oversaw the development and implementation of the chapter’s professional program. I also coordinated professional activities with local Milwaukee companies that would interest and educate the chapter members.

Bachelor Of Business Administration - Bba, Marketing

Education record