Lucy Platz Email & Phone Number

Brisbane, Qld, Au

Brisbane, Queensland, Australia

Brisbane, Queensland, Australia

Brisbane, Australia

Successfully completed 14-month Leadership Graduate Program. This program enabled imminent leaders to discover the business model of one of Australia’s greatest business success stories. Gained hands-on experience in business operations using several airline coding systems and networks. Enhance customer engagement and employee leadership roles across a network that spans more than 90 countries through several computer and software packages. - Awarded Top Novice Consultant within Aurora for January 2020 - Consistently managed financial Accounts exceeding $100k per month - Regarded as a high-performance consultant for Australian Sno n Ski Suppliers - Planning, servicing and managing travel plans and dealing with travel disruptions whilst remaining customer facing - Completed rotational programs in leadership dynamics, airfare construction, sales, supplier contracting, social trends, customer engagement strategies, booking systems

Birmingham, United Kingdom

Immersed within one of the largest conference and event hotels in the United Kingdom, who are globally recognised for their passionate delivery in exceptional client experiences. I aligned with the company’s best-in-class service and customer focus behaviour. In combination with studies at Aston University, I quickly become a leader within the Events division.- Coordinated a number of key events- First-hand experience of global distribution within an increasingly international and intercultural workforce and customer base- Received and convert incoming enquiries to achieve targets and maximise revenue- Managed and discovered business opportunities to increase client satisfaction through engagement processes thus increasing sales and conversions within the team- Obtained UK Food Safety Level 2 Certificate & UK Health and Safety Level 2 Certificate

Brisbane, Australia

A private not-for-profit organisation that is a pioneer for first class surgical and technological advancements. I played a key role in the roll out of St Andrews Patient tracker; the first of its kind within the medical field. I built relationships with doctors, surgeons and business managers to ensure the highest level of professional standards were met across the team. - Collectively managed up to 140 hospital admissions and discharges per day along with reception tasks- Liaised with 3rd parties to ensure bookings and scheduling were accurate - Ensured the constant and consistent communication between family members and admitted patients - Identified risk situations and acted accordingly in emergent situations - Became highly proficient in hospital networks and ICT systems

Brisbane, Australia

The largest Northside Returned and Services League acquiring over 60,000 members. Worked with local community members and employees to successfully operate the most profitable club in North Brisbane. - Recognised as Employee of the year in 2014 - Employee services Team Leader responsible for customer bookings, enquiries, feedback and complaints - Managed versatile roles within gaming, community interactions, hospitality focus and event coordination. - Obtained Responsible Service of Alcohol Certificate & Gaming Certificate 2017

Bachelor'S Degree - Business International, Business Administration, Management And Operations

- CQ Accredited: Cultural Intelligence identifying and measuring capability to relate and work effectively in culturally diverse.

International Business, Business, Management, Marketing, And Related Support Services

Second International Business Degree from Aston University - International Finance, Marketing & Operations - Strategic Management.

International Business

Exchange Semester 2015

Education record

- Sport Captain of Loretto House 2013 - Received the All Hallows’ School Consistent Sporting Excellence Award 2012 - All Hallows’ Academic.