Lucy Ratcliffe Email & Phone Number

Auckland, NZ

Auckland, New Zealand

Tūrama Consultants is a small agency based in Beach Haven, Tāmaki Makaurau. We specialise in design thinking and CX coaching for senior leaders. We also offer leadership coaching, post-course coaching, as well as workshop facilitation and experience design services.In te reo Māori, "tūrama" is a noun for light, or as a verb, to illuminate. In Latin, Lucy.

Auckland, New Zealand

I'm an associate at Five, where I help with:✔️ Performance: Discovery, EX & CX Mapping, Advisory & Coaching, Ways of Working & Agile.✔️ Culture EX: Discovery & Advisory✔️ Strategy & Leadership: Strategy Design & Innovation Design Sprints✔️ People: Capability Uplift & Outplacement Support.

Auckland, New Zealand

Fidelity Life is New Zealand's only fully Kiwi-owned life insurer, proudly partnering with Outward Bound and Bellyful to support grassroots organisations that align with the business' aspirations and values. As Head of Experience Design, I reported to the Chief Customer Officer and led a team spanning the disciplines of UX/UI, Research and Insights, and.

Auckland, New Zealand

As Experience Design Lead, I was involved in transformational projects across the organisation, using each as an opportunity to increase knowledge and application of human-centred ways of working and design thinking. What I'm proud of: ✔️ Re-imagining the people experience end to end with the People & Performance team - a rare project that was entirely.

Auckland, New Zealand

I was a senior member of the digital strategy team and agile product owner for the 2degrees website replatforming project. What I'm proud of:✔️Establishing 2degrees first in-house UX testing lab and running UX research activities like surveys, card sorts, tree jacks, facilitating interviews and usability testing. ✔️ Building and evangelising the product.

Auckland, New Zealand

When Spark went agile, I became a chapter lead with nine direct reports. What I'm proud of:✔️ Speaking at the early agile bootcamps (following All Black legend Kevin Mealamu no less!). ✔️ Co-founding governance and establishing workflows for website publishing with design, content and development teams to improve content quality, accuracy, readability.

Auckland, New Zealand

For my first 12 months at Spark, I was a senior content developer in the User Experience (UX) Design team. What I'm proud of:✔️ Refreshing the help site, user testing and implementing new user interface (UI), auditing and rewriting accurate, plain English content, reducing page count from 850 to 90, with a radical NPS improvement from -87 to 7. ✔️.

Auckland

Healthy Communications is a boutique communications and public relations agency based in Westmere, Tāmaki Makaurau. We primarily worked with health sector clients from non-profit, government and corporate organisations. What I'm proud of:✔️ Getting Sir Richard Hadlee and his wife Diane on the cover of the NZ Women's Weekly for my client Glaucoma NZ as part.

Auckland, New Zealand

New Zealand Doctor/ Rata Aotearoa is a niche trade publication whose target audience is GPs, the wider health sector, including central government.What I'm proud of:✔️ During my time at New Zealand Doctor, the publication was a finalist or winner nearly every single year in the Canon Media Awards, trade or professional category. ✔️ In 2013 and in 2010, I.

I loved working on community media in the days when social media didn't exist, the internet was only used for email and occasional publishing, and journalism was about having good contacts, great ethics and stellar story telling capability.What I'm proud of:✔️ Interviewing incredible New Zealanders like Valerie Adams, Dick Quax and Margaret Mahy.✔️.

Communications, Journalism

"A" Bursary, Honours In English