•Accountable for the largest launch team in John Lewis, launching over 100,000 options per year and being the main contact for 400+ suppliers•Created the direct to customer team alongside managing my sale or return team, until eventually splitting the team in 2022 due to growth•Understands detailed processes and is able to work with a large volume of data •Rolled out new processes for internal and external stakeholders, including a supplier image portal, increasing launch speeds and driving efficiencies and the transition of copywriting activity from one system to another•Lead a matrix team of Trading and Customer Partners to deliver all product launch activities, with end-to-end accountability for the operational and commercial performance•Plans and reviews workload regularly and is prepared to adapt to ever-changing circumstances. Assesses workload realistically in terms of urgency and importance and is ready for "curve balls" and changes plans where necessary to ensure optimum achievement and deadlines are hit and stakeholder relationships are maintained•Thinks boldly and sees issues and opportunities from all angles and multiple perspectives, even the unprecedented, to draw out meaning and connections and make recommendations to adjust strategy and outcomes as a result. Generates a number of workable options and overcomes barriers to finding solutions•Understands own emotional reaction to pressure and knows how to identify and use own coping outlets. Works to understand what is within control and what is not and practices acceptance of this. •Prioritises and plans effectively and is realistic about what can be achieved to ensure that the most important and urgent activities are communicated and achieved•Builds high performing teams through integrating diversity and a blend of skills and personalities and supporting a trust-based environment. Empowers the team to achieve success with a shared sense of purpose and clarity on team goals.

•Responsible for setting up a new team within JL, leading 10+ partners•Responsible for over 400 beauty and fashion SOR brands, launching over 60,000 options a year as a team•Manages the day to day operation of a multi-skilled team within the Product Launch Operation focused on the activities and processes critical to launch•Operates as part of a team of People Managers accountable for the delivery of product data and assets within agreed KPIs & SLAs, and contributes to the success of the end-to-end Product Launch process•Supported the creation of data RPA, rolling it out to the team to drive efficiencies •Creates an environment where Partners can deliver the business objectives and achieve personal fulfilment•Is the first point of escalation for supplier compliance issues and is seen as an expert for the area, acting as a SME for process improvements and change as appropriate•Creates a culture and environment in keeping with the Partnership values and behaviours and acts as a role model for Partners•Manages resource planning for their area of responsibility and collaborates with Product Set-up Team Manager colleagues to share resources across areas•Develops Partners & team performance through active use of performance and development tools, and uses Partner opinion to drive improvement•Identifies high level risks to launch for the area and manages the mitigations•Monitors supplier compliance of product data and assets. Has reporting in place to track and measure and puts action plans in place to tackle poor compliance. Escalates as necessary•Creates, drives and supports a culture of Continuous Improvement and inputs into process and system developments•Lead in supplier onboarding for over 100 new brands (within 19 months), offering training and support •Lead for new direct to customer project, working in a matrix team to launch all suppliers ontime according to a critical path, alongside BAU work•Continued work with The Passage charity as a mentor

•Building further on the Product Assistant responsibilities and continuing to write product copy, meeting and exceeding daily targets and improving on my own quality of written communication•Owning responsibility of Branded Womenswear, Menswear & Own Brand buying offices•Working closely with the buying offices to build relationships•Working on re-brands, new brand launches and online changes to help utilise the online experience •Supporting flexible working and helping out across all areas of the fashion team•Understanding customer behavior and how this fits into SEO and copywriting•Working closely with the Online Merchandisers and the Trade Team•Taking ownership of the Feedback portal, checking and allocating queries on a regular basis•Being a Partner Voice rep, ensuring all our Online Operations partners have a voice within the business•Working in a systems expert team, building a whole new training initiative for new starters, as well as online immersion sessions for existing partners•Working as a key member of the same day launch team, leading on an initiative to increase speed to launch•Interviewing and training new partners as well as taking part in 30, 60, 90 day reviews•Focusing on attribute compliance reports, aiming for 100% compliance •Mentor for The Passage charity

•Writing accurate product copy using brand guidelines and product-level merchandising standards to enable the customer to make purchase decisions and maximise conversion•Using the correct product attributes for each product to allow easy navigation for the customer on the site•Working across a number of different buying offices, adapting ways of writing for each product area•Working with the team to share buying knowledge on brands, trends and ways of working•Adding alt images onto the site to ensure the customer can see the maximum number of images available•Amending copy, attributes and information on products already listed on the site•Creating new processes to help communication within the team•Prioritising copy depending on brand, price points and stock levels•Meeting and exceeding copy daily target numbers.

•Working as the main contact for 40 brands including, Phase 8, Mint Velvet, Whistles, Jigsaw and Hobbs•Managing 3-4 temporary Product Listing Administrators•Leading online meetings with internal and external stakeholders•Learning the online launch process, with a very strong understanding of systems•Working with deadlines to ensure accurate launch dates and prioritising short time turnaround products•Managing all promotions, price match events and Black Friday deals•Taking the lead on the supplier onboarding •Working with a number of different departments throughout the business to improve processes on launch and ways of working•Maintaining a critical path to meet deadlines•Covering buying assistant responsibilities when needed, including marketing/sample management.

Studied Fashion Management and Marketing and have completed and passed the following modules:Marketing PrinciplesFinance for Marketing Retail EnvironmentIntroduction to Fashion Business Fashion ProcessFashion NarrativeMulti-Channel Marketing Management Management of Consumer ServicesInternational Fashion CommunicationFashion Recruitment and Development Fashion Marketing ResearchBuying and MerchandisingRetail ManagementContemporary Fashion Marketing Strategies Work Based LearningFinal Major Project

•General administration work•Contacting and building relationships with suppliers and manufacturers •Preparation for buyers meetings•Working on product development samples•Working alongside accounts •Organisation of Top Drawer 2014•Creating Visuals•Designing points of sale for the company•Liaising with clients •Writing on the Blog •Working on Microsoft packages•Carrying out competitor analysis and comparative shops •SWOT analysis