Lucy Reed Email & Phone Number

Birmingham, England, United Kingdom

• Selected as a project team member to work with the software development team in North America engaged to design a new rental fleet management system, this project helped streamline the rental operation, reducing operating costs and providing clear visibility of both asset and operating performance through the introduction of system generated management information reporting.• Cooperated with the project team to design test scripts to complete all functional testing to validate the new software against the design specifications• Conducted user acceptance testing to ensure that the developed systems satisfied the needs of the customer as specified in the design requirements.• Identified any issues or bugs during the testing phase, working with JIRA to log and track the issues before re-testing any new fixes. • Accurately completed all software testing, resulting in the delivery of the new software being delivered into the live environment within the company deadline and allocated budget. • Acted as a subject matter expert in regression testing, working with the training department to design and successfully deliver materials to all UK employees• Coached and mentored the central rental team and UK operating locations during the go-live phase, resulting in first time, successful implementation of the new rental system.• Identified any system bugs or failures during the implementation period with the company project team and introduced required system fixes • Continued support following implementation acting as the first point of contact for issues raised by users.

Devizes

Ryder Ltd | Devizes, UKContract Manager – Central Rental Team 2012 – 2017 • Promoted to rental system support manager for implementing and supporting a new rental management system.• Relocated to support the setup of a new central rental operation to manage rental requirements for larger and more bespoke customers and provide one point of contact.• Led a 10-member team consisting of rental operators to manage the daily rental requirements of the key national accounts, receiving bookings by phone, e-mail and the system booking interface, ensuring customer service was not diluted.• Developed strong relationships with third party rental and vehicle movement companies to ensure customer requests were fulfilled whilst controlling the operation cost and margin.• Increased customer base, including a number of national accounts, facilitating the central rental operation from multi-site bookings as a result.• Liaised with other UK depots to source assets to fulfil customer rental bookings to maximise asset utilisation and company revenues. • Attend regular meetings with customers to review KPI performance against SLAs: Introduced new standard operating processes to ensure high client satisfaction levels, resulting in an increase in the number of national accounts managed through the central rental team.• Completed regular one-on-one meetings with staff to discuss performance levels, identify training requirements and develop individual skills.

Avonmouth, Bristol

Ryder Ltd | Bristol, UKRental Manager 2006 - 2012Rental Supervisor 2002 – 2006 Rental Sales Executive 1998 – 2006 • Secured 3 company promotions, rental supervisor, rental manager and contract manager as a result of consistently meeting the monthly revenue and margin targets.• Responsible for the locations P&L performance, managing costs and revenues to increase location monthly margins.• Identify potential new customers through local marketing: visiting potential customer premises and outbound sales calling and logging new opportunities in the CRM tool.• Liaised with the business network maintenance teams to ensure all assets were inspected and maintained in compliance with legislation and customers’ operating licence requirements.• Complete a vehicle condition inspection with the customer at the start and end of each hire to note any defects and new damage. Give guidance to the customer on the use of any ancillary equipment, including any Health & Safety user Training • Ensured that any notification of damage was sent to the customer along with estimates and the required invoice.• Delivered high quality account management to all clients, maintaining and increasing customer business.• Obtained corporate red-letter days for growth in local customer trading accounts, revenues and location margin.

Level 2, Bookkeeping Transactions Aat

Cert., He: Open

Gcse, A-C Including Maths And English

Education record