Serve as a primary point of contact for all employee relations matters, providing guidance and support to employees and managers.Develop and implement strategies to promote a positive and productive work culture.Collaborate with the HR team to design and implement employee engagement and retention initiatives.Conduct regular performance evaluations and provide coaching and feedback to employees.Manage and resolve any employee conflicts or issues in a timely and effective manner.Ensure compliance with company policies and procedures, as well as all applicable employment laws and regulations.Partner with department leaders to identify and address employee development needs.Serve as a subject matter expert on HR policies, procedures, and best practices.Oversee the recruitment and onboarding process for new employees.Monitor and analyze employee data to identify trends and recommend solutions for improvement.Act as a liaison between employees and management, addressing any concerns or suggestions from employees.Foster a positive and inclusive work environment by promoting diversity and inclusion initiatives.Continuously assess and improve HR processes and procedures to enhance the employee experience.Stay updated on industry trends and best practices to ensure that the company remains a leader in employee experience.Mentor and train junior HR team members to support their professional growth and development.

Responsible for managing internal inquiries and requests of leaders across the operation, ensuring adherence to established service level agreements. My duties include overseeing the thorough and precise completion of employee documentation processes. Additionally, I deliver comprehensive training and support on policies, procedures, and system utilization to both clients and colleagues.Conducting audits and analyzing pertinent data, I identify areas for process enhancement and offer actionable recommendations for improvement. Through this multifaceted approach, I contribute to the optimization of HR into operations, fostering efficiency and effectiveness across the organization.

on boarding process for newly acquired human talent within the company, ensuring a seamless integration into our organizational framework. This includes conducting thorough quality audits to ensure adherence to the established standards throughout the personnel training period.In addition to overseeing the training process, I leverage my expertise in teaching and leading groups to cultivate a supportive and engaging learning environment. Through effective facilitation and guidance, I empower individuals to develop the necessary skills and knowledge to excel in their roles. My approach encompasses both instructional excellence and leadership, fostering a culture of continuous learning and professional growth within the organization.

**Supervisor*As the Escalation Specialist for retail orders involving heavy and bulky items, I am tasked with managing all customer escalation requests throughout the entire shopping process, from initial purchase to final resolution of any issues. Utilizing various communication channels such as chat, email, and phone, I ensure prompt and effective assistance to customers, addressing their concerns and resolving any challenges they encounter. My role encompasses overseeing the entire customer journey, including delivery and installation, to guarantee a satisfactory experience and uphold the company's commitment to excellence in customer service.

I am entrusted with a diverse array of responsibilities aimed at ensuring seamless customer experiences, particularly with retail orders involving heavy and bulky items. Operating across various communication channels such as phone, email, and chat, my role encompasses addressing inquiries, issues, and complaints promptly and professionally.I assist customers throughout the entire shopping journey, from order placement to tracking and returns, with a specialized focus on heavy and bulky items. This includes providing comprehensive product information, troubleshooting technical issues, and resolving billing discrepancies. Additionally, I handle inquiries related to Amazon Prime membership and promotions, ensuring customers receive accurate and timely assistance.In instances of complex issues, I am responsible for escalating matters to the appropriate channels for resolution. Upholding company policies and procedures is paramount in my role, as is prioritizing customer satisfaction through efficient and courteous service delivery. Furthermore, I meticulously document all interactions and feedback to contribute to continuous service improvement efforts within the organization.

Ensure excellent customer experiences by addressing inquiries, issues, and complaints across Phone calls.

Mercadeo, ventas y publicidad en radio. Promoción de eventos / Radio Marketing, advertising, selling, promotion and events.

Departamento Cultural / Cultural Department

Estación de radio institucional y cultural en Duitama, Colombia. Trabajo con estudiantes y profesores en la producción radial de información educativa, histórica e internacional. A cargo de la creación de nuevos contenidos. / Cultural and institutional radio station in Duitama, Colombia. Worked with students and lectures in production of history, international information and education radio programs. On charge of creation of new contents. This radio station priority: Culture, education and international music.