Lucy Sexton Email & Phone Number

Roanoke, Virginia Area

My responsibilities are currently Team leader in the escalation and complaint handling department. As the leader I motivate, influence and manage direct reports.

Roanoke, Virginia Area

Headcount Coordinator, Reinstatement Approvals, Claim Satisfaction Guarantee Spot-checks, Coach CSG Trainer and Serve as SME/lead for CSG in ASAP, Participate in HRM Remediation Project, Participate in Accounting and RMBC Partnership. Energy for Life Coordinator for department.Lead Kelly Services employeesAssist Training Manager with classroom new hiresHandle customer escalations Back up peers, conduct team meetings, coach employees

Roanoke, Virginia Area

Coach associates on the telephone to provide a great customer experience. Lead the gathering of information and documentation for company initiative. Liaison with our business partners and be the point person for assisting representatives in our department. Coordinate company initiative with department leader call coaches. Lead and coordinate education sessions for our department. Active participant in company projects to enhance the customer experience and improve overall loyalty. Conduct soft skill training for new hires.Handle department access and coordinate for new hires. Partner with other offices to improve internal and external processes.Responsible for department headcount.Classroom training manager, coordination of job shadowing, and coordinate hiring & interviews.Responsible for Monthly Performance reportingEnergy for Life Coordinator for department

Roanoke, Virginia Area

Responsible for the training and auditing of new employees. Communicate updates and changes to department. Travel to attend classes for company rollout of new system and conduct training classes for department. Lead partnership committees and coordinate educational sessions to enhance the customer experience.