Lucy Stephens Email & Phone Number

Manchester Area, United Kingdom

• Coordinating patients’ fertility treatment from start to finish, including arranging tests and scans, discussing financial options and arranging medication deliveries• Acting as first point of contact for patients, dealing with a wide range of queries• Working closely with other administrative and clinical teams to deliver stream-lined patient experience• Managing busy caseload to meet strict KPIs• Ensuring all treatment and documentation is in line with external governing… Show more • Coordinating patients’ fertility treatment from start to finish, including arranging tests and scans, discussing financial options and arranging medication deliveries• Acting as first point of contact for patients, dealing with a wide range of queries• Working closely with other administrative and clinical teams to deliver stream-lined patient experience• Managing busy caseload to meet strict KPIs• Ensuring all treatment and documentation is in line with external governing body standards Show less

Manchester, United Kingdom

• Built up a client base of regular customers• Achieved top ranking pet sitter in Trafford from January to April 2019 • Delivered a wide range of animal care services• Ensured the highest level of care to all animals, taking into account medical, behavioural and dietary requirements

Manchester, United Kingdom

• Managed the diaries of 2 vets and 3 nurses, arranged appointments and surgeries• Gave help and advice to pet owners with compassion and discretion • Stock-taking and processed orders of medical supplies• Ran daily and weekly banking reports• Compiling and working through reports of aged debt• Liaised with insurance companies and referral services, ensuring adherence to GDPR

Manchester, United Kingdom

• Provided administrative support to three departments• Compiled documents for meetings and training days• Acted as first point of contact, directing all phone and email enquiries to correct staff• Managed bookings for 8 very busy meeting rooms, ensuring appropriate facilities were available • Ensured all visitors were greeted warmly, given the necessary health and safety briefings and accounted for their whereabouts throughout their visits

Manchester, United Kingdom

• Processed all counselling referrals quickly and efficiently• Ensured KPIs were met• Produced monthly and quarterly statistics for directors• Ensured patients felt at ease in potentially challenging or emotional situations

London, United Kingdom

• Managed diaries and scheduled appointments across 14 different sites• Delivered training to all new administrative staff • Implemented new documents for daily banking across the company, resulting in fewer errors• Quickly responded to a large volume of telephone and email enquiries

London, United Kingdom

• Took the lead on processing Annual Finance Returns for more than 40 local groups• Produced budgeting documents and guidelines• Reported group finance data to directors and trustees• Supported volunteers and delivered training across the UK• Payment coding and accounting journal entry

Bristol, United Kingdom

• Managed diaries and scheduled meetings for managers and engineers• Processed purchase orders and subcontractor invoices with speed and precision• Provided support to all departments, managing large and varied workloads

Diploma, Teaching Mat Pilates

Teaching qualification for mat Pilates, including group classes and one-to-one Adapting exercises to suit each individual, taking.

Master’S Degree, Pgdip Msc Veterinary Physiotherapy

Bsc (Hons), Zoology, 2:1

Activities and Societies: PASS leader (2009-2010), Life Sciences Society Thesis title: "The energetics and kinematics of terrestrial.

Mathematics: A, Biology: A, Chemistry: A