Lucy Sullivan Email and Phone Number

At Ofgem, I lead a team of analysts in assessing the compliance of participants under two of the government’s renewable electricity schemes. In doing so, I interpret legislation, use my key experience and collaborate with a variety of departments, such as our legal and engineering colleagues, to arrive at appropriate and consistent decisions. These decisions are to uphold the integrity of the schemes by ensuring only eligible generating stations are receiving the correct level of government support. These decisions can have a large legal and finical risk for the organisation where it has seen me successfully defend a multi million pound decision in court. Alongside the important task of decision making, I am a member of the Audit and Compliance management team where I ensure my team is appropriately resourced, our legal risk appetite is appropriate and members of the team and wider hub feel supported and happy at Ofgem.

As a Participant Compliance Manager at Ofgem, it is my responsibility to assess the compliance of participants under the Renewables Obligation (RO) and Feed-in Tariff (FIT) schemes. This requires me to review a wide range of documents submitted by participants to evidence their eligibility to the relevant scheme, to reach a recommendation and implement decisions. As Ofgem is the administrator of these schemes, it is important that government legislation is enforced appropriately, ensuring that suitable recipients are receiving government support through public money. This is so the integrity of the scheme and the consumers who fund the scheme are protected. Therefore, I need to guarantee my actions and decisions under the scheme are fair and lawful as operators may take legal action if they disagree with my decisions. This is achieved by working closely with the lawyers when drafting legal documents and ensuring correspondence to operators is legally sound. Also, I escalate decisions appropriate to senior management as this also ensures decisions remain consistent.I line manager several Assistant Participant Compliance Managers ensuring their reviews of generating stations are appropriate and action my Delegate Authority when confirming if compliance action is required.

Reviewing, advising and assessing applications made by renewable generators using government legislations. Make daily recommendations on the eligibility of installations to the FIT Senior Manager;Provide advice to the administrative team on complex FIT queries;Identify any new policy issues and work with the relevant manager in establishing a coherent and robust responsesCompile weekly and month statistics for the team to provide updates to senior management on the team’s progress with ROORespond to all internal or external requests for data relating to accreditations;Act as the Subject Matter Expert (SME) for the FIT audit programme Review and provide comments on audit reports while applying the scheme’s knowledgeDaily contact with internal and external stake holders

Regular contact with Scottish Power Representatives.- Analysing data and wrote reports based on results from investigations that have been undertaken.- Oversee live updates made to databases on programs such as ArcMap.- Confidently lead training presentations and create training documentations.- Competently deliver presentations to key business stakeholders.

I was required as a Quality Assurance Co-ordinator to analyse and review the results of the investigations that were completed by the GIS technicians. It was important that I was able to analyse the data to a high standard as I was reviewing the quality and reporting my findings back to the business.When relaying the results back to the GIS Technicians, I wrote several emails a day to outline the marks deducted when reviewing the quality of their work. When doing this I needed to ensure that my emails were informative to resolve the issue but were not demoralising.In addition, the job position required me to reach daily KPIs. This related to the number of data sets I completed when reviewing the quality of the data collected after the investigations had been carried out. I was able to consistently reach the KPIs set and so I would set my own, stretching targets, to push myself further. Exceeding these set targets demonstrated that I was able to remain organised each day to ensure that my targets were reached. Furthermore, the constant change in work streams required me to check several different investigations to ensure that the high priority work was reviewed to a very high standard.

QC Data is a company that offers an analytical service to help companies improve their internal and external services by organising and reducing their data. Problem solving was a skill used every day as a GIS Technician when completing daily investigations. The investigations would require the use of different computer programmes, such as ArcMaps and SAP, where live updates were often required. The results were recorded on spreadsheets to enable databases to be updated and so enabling me to enhance my excel skills.The ability to interpret the data was vital so I can present the most relevant pieces of information in a clear and concise format. At the end of each investigation, I constructed reports to explain the outcome I had reach to ensure that the stakeholders were able to understand my thought processes in choosing which data was kept. This was to highlight any risks or issues to be addressed; such as incomplete data. Working to tight daily targets and exceeding my set KPIs demonstrates that I am decisive and able to make quick and informed changes when working with data. This is whilst receiving top quality.

London Mobility is a retail company that sells mobility aids for the old and disabled. I worked as a Customer Service Advisor during my summer holidays while attending university. This job position allowed me to work closely with customers and taught me to understand the importance of customer care. I was able to build a close connection with the clientele, building trust, so I could truly understand their needs and requirements. This enabled me to adapt my style to each individual to ensure a high quality service was delivered to all, listening to the customer’s needs to ensure that they received what they needed. As well as serving in the showroom, I efficiently answered up to 40 customer telephone calls daily, responding to customer queries. These telephone calls often involved me having to calm distressed customers over the telephone and through this I have been able to learn to take ownership of situations and think pragmatically to come to a solution of any problem.