Responsible for delivering effective and high quality human resources service to DIGITECH UK & BANGLADESHmanagers and employees. Partnering in the organisation with business leaders to achieve shared organisational objectives in designing and implementing HR systems and processes that support strategic business aims• Provide quality human resources advice and guidance to both managers and employees. Working in partnership with managers on performance management, employee relations, resourcing and engagement, ensuring consistency • Upskill managers on HR subjects, improving the overall effectiveness and performance of the organisation• Complex Case Management on ER matters, long term absence, disciplinary and grievance hearings and investigations• Proposed and implemented Bradford Factor to manage and reduce absence levels• Driving performance management activities, demonstrating actual impact and improvement to operational performance through individual performance monitoring and improvement • Workforce planning and recruitment activities. Management of FTE against budgets and developing recruitment and selection approaches to ensure quality candidates • Re-wrote the recruitment processes and practices • Management of large scale recruitment and selection activities supporting new bid wins and implementation • Supporting on calculation and implementation of quarterly bonus schemes, employee of the month and employee of the quarter incentives • Managing organisational change, restructures and consultation• Work closely with L&D to ensure development needs are supported across the organisation• Contribute to the development of the HR function including work to evolve HR processes and procedures• Completed redundancy and TUPE consultations • Supported and promoted new employee forum• Referrals to Occupational Health• Contribute to the collation of management information on a monthly and adhoc basis

• Negotiate fees with Recruitment Agencies, Advertise vacancies on Linked IN with the Job Centre and on Reed. Search for candidates on www.reed.co.uk and Linked IN. • Invite customers for interview, send out interview confirmation. • Conduct first and second stage interviews.• Conduct exit interviews with staff leaving.• Conducted disciplinary hearings, and dismissed staff due to gross misconduct and under performance.• Responsible for the induction of new starters to the company, checking ID and arranging CRB checks.• Recognising performance and nominating staff for employee of the month• Sourcing external training for customers and setting up training programmes in the branch.• Manage staff relationships, promptly respond to queries and manage expectations• Line manage 7 Employment Consultants, 1 partnership manager, 1 apprentice administrator, 1 Progress Coach and 2 volunteers across surrey.• Monthly observations and conducting quarterly and annual appraisals. • Maintain the centre HR toolkit monitoring reports and entries for sickness and holidays.• Lead weekly team progress and review meetings and morning briefings • Ensure continuous staff development across programmes to include regular reviews.• Effective management of all resources to include motivation of staff, maintaining team dynamics and setting SMART objectives and managing staff expectations.• Responsible for ensuring achievement of performance targets on the programme, formulating improvement strategies also providing evidence of targets and actual performance and any required remedial action to rectify under performance, to include timely escalation of any issues to the Area Manager. • Ensure value for money in all areas of centre expenditure and also the profitability of their contracts by careful and accurate budgeting

I specialise in the Welfare to Work division. Brookwood recruits across all levels for training providers delivering government funded contracts. Providing staff that seek to help those who are unemployed find and sustain meaningful employment, many of which have multiple barriers to employment. Additional areas the Welfare to Work division recruits to include housing, training and career's serviceI have specific areas of expertise which offers a personal, reliable and honest consultation to Clients and Candidates alike, which allows Brookwood Selection to provide solutions to even the most difficult recruitment challenges,

I am responsible for ensuring that my customers receive the right level of encouragement and support to help them find and sustain work. For each customer I work with, I create an individually tailored programme of activity, managing participation and progress, and the successful movement into employment of a group of customers. I deliver activities to small groups of customers as well as provide information, advice and guidance on a one to one basis. I stay determined and resolute in my approach and my energy, enthusiasm and belief motivates and energises my customers to find and stay in work. I strongly believe there is a job for everyone and ensure I find the right roles to change the lives of my customers.

I joined the Principal People recruitment team in March 2008 and whilst with them I successfully passed the REC Certificate with a Distinction. I worked within all sectors including Civil Engineering, Local Government, Facilities Management, oil and gas, logistics and transport, retail, distribution, environmental, petrochemical, charity, Finance and pharmaceutical. I recruited on a permanent, temporary and contract basis, positions varying from administrator to managing director. I stated with a cold desk meaning business development was vital in order to achieve target. I studied the NEBOSH Certificate in my spare time to fully understand the roles I was recruiting for.

My role involved line managing a team of 7 cashiers meaning motivating and driving sales was key in order to achieve their sales targets. My targets were measured on sales as well as service, our aim was to deliver the best customer experience on the high street. I was responsible for all paperwork that went through the branch ensuring it met regulatory and financial security requirements. Whilst I was in control our branch passed an Audit rate of 92%.