Lucy Thomas Email & Phone Number

• Prepare and serve a variety of cocktails and beers.
• Help create positive guest experiences by providing recommendations, accommodating special requests and resolving issues.
• Deliver professional customer service in a high-pressure environment, managing up to 6 tables at a time.
• Handle cash and credit transactions, including accurately processing payments using a POS system (TouchBistro)

Hamilton, Ontario, Canada

• Facilitate two weekly workshops for a Future of Canada Project funded study. The study aims to bring hope and well-being to community-dwelling older Ontarians in the pandemic world through creative writing and digital.
• Guide approximately 10 participants per week through eye-tracking experiments.
• Process data from hundreds of hours of eye tracking experiments using EyeLink Data Viewer.

Hamilton, Ontario, Canada

• Greeted an average of 150 people per shift and escorted them to their tables while providing each server with an appropriate number of guests.
• Managed 5-10 reservations per shift.
• Monitored 36 tables to provide wait time estimates for incoming guests, clears tables, and assisted servers with cashing out tables.
• Ran food and drinks during dinner rush.
• Communicated with the other front of house staff to co-ordinate the division of side duties such as: payment of take-out orders, utensil roll-ups, and refilling the ice at the bar.
• Fostered good relationships with customers by addressing complaints in a timely and friendly manner and greeting regulars by name.

Master Of Science - Msc, Speech-Language Pathology

Bachelor Of Arts - Ba, Cognitive Science Of Language

High School Diploma