Are you seeking to elevate your business operation with expertise and a proven track record in enhancing customer experiences? Look no further.With over five years of intensive experience in administration and operations across diverse hospitality environments, I specialize in optimizing operational workflows and elevating guest satisfaction levels. My professional journey has been characterized by my strategic approach to overcoming challenges and my commitment to excellence. At The Nest, Kitale, I have successfully increased occupancy rates and guest satisfaction by implementing effective marketing strategies and refining operational processes. My experience extends to rigorous financial management at Kimpton Hotel Vintage in Seattle, where I significantly improved financial processes and contributed to the hotel's accolade in the Travel and Leisure World’s Best Award.Let's connect! I am eager to share insights and explore how I can bring similar results to your organization. Together, we can create exceptional experiences for your guests and streamline your operations for better profitability and efficiency.
The Nest
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Admin And Service OperatorThe NestNairobi County, Kenya
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Admin & Service OperatorThe Nest 2021 - PresentKitale, Trans-Nzoia County, KenyaI spearhead daily guest services and operational management for a private, upscale residence, enhancing guest satisfaction and operational efficiency through streamlined processes and proactive customer support. My leadership in multi-channel marketing campaigns significantly increased visibility and occupancy rates, contributing to our 5-star ratings on Airbnb and Booking.com.
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Staff AccountantKimpton Hotels & Restaurants Jul 2018 - May 2019United StatesManaged comprehensive accounting tasks focusing on revenue reporting and financial reconciliation in a high-volume setting. My initiatives, including rigorous cash reconciliation procedures and enhanced guest financial services, helped the hotel earn the prestigious Travel and Leisure World’s Best Award in 2019. -
Administrative InternAmari Travel Jan 2016 - Dec 2016Nairobi County, KenyaSupported administrative and marketing functions, where I revitalized dormant social media platforms, increasing customer engagement and sales through effective online strategies and streamlined meeting processes, enhancing productivity by 25%. -
Assistant ManagerLilian Hotel Jan 2012 - Mar 2015Nairobi County, KenyaReceiving money at the cashier’s desk• Answering screening and forwarding incoming phone calls• Order front office supplies and keep inventory of stock• Update calendars and schedule meetings• Keep updated records of office expenses and costs• Perform other clerical receptionist duties such as filing and photocopyingAchievements• Improved supply chain management;• Increase in sales and positive customers’ feedback
Lucy Kariuki, Mba Education Details
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Business Administration And Marketing -
St. Lawrence Citizen High SchoolA And O Level
Frequently Asked Questions about Lucy Kariuki, Mba
What company does Lucy Kariuki, Mba work for?
Lucy Kariuki, Mba works for The Nest
What is Lucy Kariuki, Mba's role at the current company?
Lucy Kariuki, Mba's current role is Admin and Service Operator.
What schools did Lucy Kariuki, Mba attend?
Lucy Kariuki, Mba attended Alliant International University, Strathmore University, St. Lawrence Citizen High School.
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