Lucy Walker Email & Phone Number

As a customer success manager my role is to represent Innowise towards customers as the primary point of contact for any customer concerns regarding product, support, or billing. My purpose is to provide the best customer experience possible, which should result in customer retention and expansion

London, England, United Kingdom

• Responsible for complementing PlaysDev innovations, best practices and capabilities with our customers’ business objectives. Drive customer adoption and success by providing oversight, adoption recommendations, and.
• Serve as primary point of contact post implementation
• Assume overall customer adoption responsibility and escalation management role.
• Develop a trusted advisor relationship with customer stakeholders and executive sponsors to drive product adoption and ensure they achieve full business value.
• Prepare and educate customers on new features and releases.

Recommend solutions to resolve client issues and meet client goals. Ensure the successful implementation of adoption best practices for global enterprise companies by conducting targeted demonstrations to educate customers on the value proposition of technology solutions. Partner with customer to establish a transformational business roadmap to achieve.

London, England, United Kingdom

Responsible to ensure efficient global delivery operations and to ensure they meet customer requirements for time to market, predictability and quality.I work with Clients to ensure we clearly understand their business goals and timing all the way through ensuring that they accept the delivered products.I also work with Cogniteq team to ensure they are.

• Organized all marketing programs and to drive new business; Lead all cross promotions with local businesses
• Increased sales with the help of new campaigns, strategies and plans for personal injuries
• Conducted approximately 200 cold calls a day
• Proven ability to get by ‘gatekeepers’ and speak to decision makers (attorneys)
• Developed and displayed professional phone sales techniques

London, England, United Kingdom

- Definition of the business development strategy in close coordination with the regional sales manager and German sales team;- Development of strategic and global customers to ensure profitable growth;- Support for key account customers;- Presentation and launch of new products;- Preparation, management, and conclusion of contract and price negotiations.