Work with Architects, Engineers, Designers and Home Owners during the early stages of the project to determine feasibility of execution.Manage field crew and trade partners schedules to ensure timely completion of projects.Ensure quality control regarding work being performed.Ensure work in the field is happening in accordance with plans and specifications.Meet inspectors on site to ensure all processes are being done correctly per the municipality. Communicate any conflicts… Show more Work with Architects, Engineers, Designers and Home Owners during the early stages of the project to determine feasibility of execution.Manage field crew and trade partners schedules to ensure timely completion of projects.Ensure quality control regarding work being performed.Ensure work in the field is happening in accordance with plans and specifications.Meet inspectors on site to ensure all processes are being done correctly per the municipality. Communicate any conflicts or revisions associated with the project to the team.Identify conflicts and communicate them to the crew for resolution.Maintain and update the construction schedules for assigned projects in Buildertrend and project folders.Ensure schedules are updated for clients. Perform Project Manager duties at multiple job sites, simultaneously.Perform residential job site estimating.Walk all projects multiple times a week to monitor progress, accuracy, cleanliness, safety and customer satisfaction.Perform job progress and completion punch lists.Supervise all subcontractors, Leads, Installers and Helpers daily. Show less

Working directly with other office staff in preparing and following up on contracts/estimates, ordering/scheduling, marketing & advertising.Strong understanding of the Buildertrend program.Schedule customer estimates and jobs ensuring all parties are well informed and available.Answer incoming calls & e-mails; addressing customer needs directly and/or referring calls to the appropriate manager.Work with field staff to ensure time punches are completed with accuracy.Data… Show more Working directly with other office staff in preparing and following up on contracts/estimates, ordering/scheduling, marketing & advertising.Strong understanding of the Buildertrend program.Schedule customer estimates and jobs ensuring all parties are well informed and available.Answer incoming calls & e-mails; addressing customer needs directly and/or referring calls to the appropriate manager.Work with field staff to ensure time punches are completed with accuracy.Data entry of daily job reports/orders/estimates.Other misc. admin duties/projects as assigned.Ability to thrive in a high volume, fast-paced environment.Self-motivated and self-sufficient in approach to work.Strong organizational and time management skills; ability to multi-task; stong attention to detail. Show less

Processing accounts payable and accounts receivable. Managing bank and general ledger.Reconcile multiple accounts monthly. 940/941, Sales tax, L&I and Unemployment Taxes. Process Monthly Business/Sales/Process reports. Performing month-end and year-end closings.Ability to multitask effectivelyStrong communication, organizational and customer service skills are.Proficient with Microsoft Excel and Word.Proficient with Outlook and QuickBooks.

Reconcile checking account daily and monthly.Submit 940/941, Sales tax, L&I and Unemployment Taxes.Process Payroll & Manage Franchise fees.A/P & A/R.Inventory.Hiring / Performance Evaluations. Insurance/City/State work contracts.Answer phones / Schedule appointments, Check customers in and out.Daily/Monthly Business reports.Auto glass repair and replacement.

Operate as a Subject Matter Expert and Point of Escalation for issue resolution.Operate with Team Leads to create a culture of team efficiency and drive agent productivity.Conduct Quality Assurance monitoring.Continued Process Improvement for CSR processes, systems and customer experience.Provide nesting support for new agents.

Interviewing customers for relevant information and properly leading them through diagnostic procedures to determine the source of their problem.Log and track customer calls in a computer database and research, document and recommend new methods or modifications to the customer support processes. Act with empathy and courtesy during all customer complaints or inquiries.