• Developed an automatic ticket assignment system using Python to enhance operational efficiency, reducing average ticket resolution time by 60% and increasing daily productivity by 15%.• Leveraged SQL and Tableau to analyze and visualize service desk data, streamlining processes and IT workflow.• Developed logistic regression models to predict service-level agreement compliance, achieving a 74% accuracy rate.• Performed advanced time series forecasting models to predict ticket volumes, enhancing resource allocation.

• Launched mobile apps and implemented effective user acquisition strategies, achieving a rise to the #1 spot in category rankings on the Apple App Store within the first month of release.• Initiated and carried out in-app campaigns, resulting in a 107k increase in daily active users within two weeks and a #2 spot in category rankings on app stores.• Analyzed user behavior data and performed quantitative user research to develop app features and enhance user experience, leading to a rating of +4.7 out of 5 across all managed apps.• Increased app store conversion rate by 18% through conducting A/B testing to optimize store listings.• Led the development and successful launch of multiple AI products, resulting in an 8-fold increase in user adoption.• Developed and maintained partnerships with +15 mainstream media, driving user engagement.

• Identified competitive advantages and market positioning of software products using strategic planning models, including STP, SWOT analysis, and product positioning map, resulting in a 26% increase in market share.• Set up development timelines and collaborated with software engineers, achieving a 100% on-time delivery rate.• Conducted competitor analysis by evaluating their product characteristics, profit models, and marketing strategies.• Created and delivered reports by analyzing and summarizing collected or compiled information.

• Planned and executed marketing campaigns, achieving an outreach of 242K individuals in one online event.• Launched a global photography contest, coordinating collaboration across 5 teams, resulting in thousands of photo entries from over 18 countries and securing media coverage from 10+ outlets.• Communicated with 50+ influencers and created impactful content to elevate brand perception and drive the success of marketing campaigns.

• Spearheaded the recruitment process, onboarding high-caliber candidates whose performance exceeded company expectations. Recognized as the top performer in the intern program.• Negotiated competitive salary packages, achieving an average cost savings of 15% on salary offers while maintaining high candidate satisfaction.