Lucy Abrahim Email & Phone Number

Vancouver, British Columbia, Canada

Coordinated and supported multiple project initiatives within the PPSS portfolio, ensuring successful delivery throughout the entire project lifecycle.- Collaborated with the VP, leadership, and project teams to define project scope and objectives.- Created and implemented a health program/service framework for the portfolio, aligned with ministry guidelines while incorporating First Nations' cultural traditions and practices.- Developed project charters, detailed work plans, presentations, project turnover documents, and provided project status reports.- Monitored budgets and risks, provided recommendations and solutions, and implemented them in collaboration with the VP and leadership teams.

Chile

Managed the project portfolio with a focus on strategic planning and execution, including tracking project timelines, managing changes, and reporting, while supporting bank standards and compliance within the PMO.- Coordinated the planning, scheduling, and tracking project milestones for the Bank's portfolio.- Delivered reports and presentations for executive decision-making.- Reviewed the accuracy of annual budget deliverables by evaluating specifications, cost plans, and proposals.- Ensuring projects meet compliance, including regulatory, risk, and security requirements.

Chile

I led the release management process, coordinating deployment across multiple environments, maintaining project deadlines with a centralized release calendar, and contributing to the digital transformation goals.- Implemented and managed code release process across development, test, and production environments. - Ensured adherence to release milestones to ensure integrity is achieved.- Developed and centralized KPI reports in collaboration with different managers to keep high levels of customer satisfaction and requirements.

Santiago Province, Chile

Managed procurement projects, ensuring integration with SAP and Ariba platforms while coordinating team performance and customer satisfaction through key performance indicators and strategic corrective measures.- Coordinated project scopes, schedules, and budgets for clients across Latin and North America.- Tracked supplier onboarding team performance KPIs to ensure and elevate customer satisfaction levels.- Managed recruitment and operational logistics, including travel, payments, and event planning.

Santiago Province, Chile

Led end-to-end project delivery and facilitated the migration of procurement systems to the SAP-Ariba cloud platform, ensuring high-quality integration for major clients across America, Europe, and Australia.- Conducted QA testing to ensure the purchase order cycle and electronic invoice in SAP Ariba.- Monitored project’s KPI of the mining clients (BHP, ENAP, ENGIE, ANGLO and others mining).- Guided buyers and suppliers through the digital transformation of their procurement operations.

Chile

Planning, preparation and execution of testing cases (Testing-QA) for Project in BECO. Execution of Script, SP, Bat with Management Configuration to ensure change control in projects and maintenances. Creating Reports of Findings, Gantt chart and modeling in BPMN. Development of procedure manuals according to the processes diagrammed.

Venezuela

Supervisor of different contact center campaigns (national and international), leading a team of 18 call center agents. Monitoring random calls to improve quality, minimize errors and track operative performance. Responsibilities included managing and staff coaching, hiring and driving CRM/Contact Center. Monitor queue and track inbound calls. Develop schedules with agents each week and month to ensure call center objectives are covered. Elaborate reports of the past events, including statistics, results and daily issues.

Venezuela

Managed project lifecycles and conducted detailed technical evaluations to meet critical timelines.- Developed technical reports and proposals for new product designs to be implemented in the HFC network.- Conducted technical and quality tests to ensure optimal equipment performance. - Led research initiatives to integrate new standards to improve processes and project delivery.

Venezuela

Effectively managed and organized manager’s calendar meetings and provided administrative support, proactively handling budget and manager’s needs with confidentiality.- Preparation of correspondence, reports, presentations, statistics, and travel arrangements.- Served as the primary contact for departmental operations.- Coordinated and organized the reporting of departmental projects and activities.

Venezuela

Provided exceptional technical support for cable TV, internet, and telephony services, with a strong focus on effective communication, problem-solving, and product sales.- Provided technical assistance for digital services, fostering customer satisfaction.- Applied strong communication skills to understand customer issues and provide solutions.

Master Of Business Administration - Mba, Business Administration And Management, General

Telematic Engineer, Telecomunication Engineer

validated title

Engineer'S Degree, Telecommunications Engineering, Ingeniero

System Analyst, Computer Systems Networking And Telecommunications