Lucy A. Email & Phone Number

United States

United States

New York, United States

Efficiently oversee residential leasing operations and legal coordination within a fast-paced property management company with a real estate portfolio of over 60 residential properties. • Manage the day-to-day residential leasing operations which include generating, tracking, and reviewing rent stabilized/fair market lease renewals to ensure we meet lease expiration and NYCHA/HPD rent increase deadlines• Maintain accurate tenant records and legal files; scan & upload lease renewals, legal documents & stipulations into RIS database• Review, prepare, and coordinate legal documentation for rent demand, holdover, collection, warrants, and eviction processes • Monitor deadlines, court dates, repairs, arrear payment plans, and other critical milestones• Resolve tenant inquiries pertaining to their leases, rental arrears, and legal matters to ensure a positive tenant experience

New York, United States

Assisted the NFT project by providing administrative support, marketing initiatives, social media content, and NFT collaborations.• Coordinated collaborations with other NFT projects increasing WAYC's exposure to new audiences • Increased community engagement on Discord by devising & implementing marketing campaigns, including giveaways & contests• Created & updated the NFT metadata master list descriptions for thousands of NFTs in preparation for launching day• Collaborated in social media marketing efforts utilizing Canva to create engaging posts for Twitter, TikTok & Instagram

Bronx, New York, United States

Assisted clients find rentals with transparency, efficiency, and prioritized customer service throughout the real estate transaction.• Assisted with lead generation, lease preparation & signing, showings, and rental listing marketing. • Handled prospect inquiries, followed up with clients, and scheduled showings.• Discovered listings that met the client's criteria and acted as a landlord agent & tenant agent.

New York City Metropolitan Area

Managed day-to-day office tasks while assisting agents with smooth real estate transactions with their clients. • Coordinated prospect acquisition, lease preparation, signings, showings, and rental listings on Nestio, StreetEasy, and Zillow • Answered prospect rental inquiries, watermark pictures, updated vacancy list on google drive and Nestio daily. • Maintained office presence as well as replenished supplies.

Greater New York City Area

Managed a wide array of business and personal functions for CEO /Owner of several businesses: real estate/property management, and buyer/seller of precious metals. • Provided day-to-day administrative support including coordinating and scheduling meetings, producing various data/ financial reports, and conducting research for cost-effective decision-making. • Handle personal functions for executives including financial billing matters, travel arrangements, and assisting with a variety of family events.• Served as a Property Manager to J.R. Realty and OCA Realty through rental collection, lease administration, coordinating tenant service requests, and preventative property maintenance. • Created and managed social media presence for Ross Precious Metals on Facebook, Twitter, and Yelp; correspond to online inquiries and mailed refinery packs as requested. • Managed and maintained customer accounts and diamond inventory using the in-house database: RPM System, Ross Pawn Broker, and Ross Diamonds System. • Oversaw AP/AR for Class II Vault containing 100+ occupied safes and active Pawn accounts; prepared monthly invoices and past due notices; effective follow-up on defaulted accounts to ensure payment is collected.• Enhanced and maintained a well-organized filing system; created and managed expense reports and implemented a useful method for tracking checks thereby reducing hard copies.

New York, Ny

Provided administrative support to CEO, VP of Corporate Development, and executive management team for the first personalized start-up cloud-based English Language Learning company. • Maintained CEO’s busy calendar, scheduled conference calls and board meetings; handled office-wide travel arrangements and coordinated office events/ outings.• Liaised with C-Level executives with the onboarding of new employees ensuring they are set up with the appropriate computer equipment.• Created and managed company directory spreadsheet, office expense report, and monitored IT inventory database.• Assisted executive managers with special marketing initiatives and maintained product analytic reports using Hootsuite.com; assisted with multiple office relocations by conducting cost-effective movers and office space research.• Hired and supervised handyman contractors; established a great working rapport with property managers/ vendors. • Purchased office supplies/equipment under a controlled budget and up kept office presentation.

Bronx, Ny

Provided administrative support to CEO and three certified Renzo Gracie Brazilian Jiu-Jitsu black belt instructors. Managed the front desk, provided excellent customer service, and coordinated award ceremonies. Maintained the company website and social media with current/upcoming events. • Increased membership sales and retention using Member Solution software to track leads and existing members. Organized successful introductory lessons with effective follow-up. Implemented marketing initiatives and coordinated seminars that increased projected revenues.• Developed facility policies assuring safety and preventing health hazards. Effectively simplified filing system, reducing data-retrieval time. Maintained office supplies and equipment purchases.• Consistently provided friendly customer service and resolved inquiries in a professional manner.

New York, Ny

Provided administrative support to CEO; assisted in real estate functions and personal art business, The Ultima Gallery. Oversaw contractors, composed various documents and handled accounts payable and receivable.• Served as a Property Manager through rental collection, prepared leases, building announcement, and tenant notifications for two residential properties and gourmet store. • Liaised with contractors and building super to ensure repairs are completed on time. • Created database for easy email retrieval of legal documents. Maintained account ledger, petty cash; A/P and A/R.• The Ultima Gallery: Handled the logistics of the gallery events; researched art communities and mailed invitations. Managed art inventory list by categorizing, labeling, and photographing each piece.

New York, Ny

Managed office administration support for executive-level staff for a fast-growing innovative marketing company including scheduling conference meetings for NY & Boston base office, coordinating travel arrangements, and effectively managing day-to-day operations in a fast pace environment. • Assisted Senior Marketing Directors coordinate and execute special marketing projects and office events.• Served as liaison to IT, Accounting Department, Human Resources and VP of Operations.• Operated the front desk; developed and implemented office policies and benefits.• Performed new employee orientation, and office setup and served as a point of contact for all office matters.• Improved and reorganized the filing system as well as replenished office supplies/equipment. Followed annual budget guidelines and reduced office expenses by analyzing product comparisons.

Associate, Business Administration- Marketing

Associate Of Occupational Studies, Acting