During my planned career break, I Traveled across multiple continents, gaining valuable insights into cross-cultural communication, global collaboration, and adaptability—skills directly applicable to managing diverse, international customer accounts and fostering strong relationships with global stakeholders

Aspire is the influencer marketing SaaS platform empowering e-commerce brands to build and cultivate influential communities of influencers, ambassadors, affiliates, customers, and more.- Restructured & Hosted Weekly CS team meeting for increased visibility & team alignment- Present Performance Metrics (Net retention, forecast, etc) in company-wide monthly meetings- Established key account planning initiatives to sustain and deepen relationships with customer user teams and executive sponsors, leveraging SFDC, Notion & dynamic Google SheetsAchievements:✔ 95% to team target (Q4 2023), Forecast within 1% accuracy Q3 & Q4 2023✔ Personal Achievements: 100% Gross Retention (H2 2023)✔ Maintained $1.5M+ BoB for clients including: Walmart, HelloFresh, Yankee Candle, Bath & Body Works

Achievements:✔ 2022 100% Logo Retention, 88% All Time ✔ 106% Renewal rate in 2021 ($1.7M BoB)✔ Oversee ENT clients including: Walmart, Hello Fresh, Newell & U.S. Ski & Snowboard Team✔ Hired & Manage a team of 6 with a $5M+ BoB

Achievements:✔ Responsible for largest BoB valued at $1.5M+ ✔ Notable clients include: HelloFresh, Bed Bath & Beyond, KitchenAid, Keurig & Vistaprint✔ 2020 Retention 84%, 100% Retention Rate for H2 2020, All-time win rate 85%✔ Implemented team Playbooks including renewal processes & CS quarterly reviews

Achievements:✔ Hit retention & growth goals 9/10 in 2018, personal monthly best of 186% retention ✔ Ranked 11/250+ within the Company for 2018 for portfolio growth (125% on the year)- Managed a personal portfolio of 100 clients including dozens of Fortune 500’s- Responsible for consulting, reporting, retention, and daily contact for portfolio ($2M)- Responsible for identifying new growth opportunities and retaining recurring revenue- Grow and develop a team of account managers, including training on product & coaching- Assist in recruitment and interviews.

Meltwater, the global leader in media intelligence, helps companies make better, more informed business decisions based on insights from the outside. More than 29,000 companies in 121 countries use the Meltwater media intelligence platform to stay on top of billions of online conversations, extract relevant insights, and use them to strategically manage their brand and stay ahead of their competition. With 55 offices located on six continents, Meltwater is dedicated to personal, global service built on local expertise.

- Daily Clipping/Monthly Clip Reports- Generating PR Materials such as pitches, media alerts, and press releases- Sitting in on meetings and phone conferences with clients- Attending off-site/on-site events - Compiling Media Lists

- Advised clients on how to best reach their target market through advertising- Built relationships with clients in an effort to retain them annually- Met clients on a weekly basis to brainstorm ad ideas