Lucy Bishop Email & Phone Number

Chessington, England, United Kingdom

- Listing 4000+ product lines per annum to the UK, IE & US retail websites- Taking ownership of all product uploads on-site, including prioritizing & managing workloads efficiently- Liaising with Buying, Merchandising, and Photography departments to source product information & photos- Reformatting & adding value to product data sheets in Excel for uploading into the Content Management System- Setting products live via Magento 2.0 (Adobe Commerce)- Planning the weekly product upload timeline including liaising with merchandising & marketing teams on product launch dates to ensure products are live on-site corresponding with in-store & social/digital marketing campaigns- Setting up & managing pre-order products- Selecting corresponding product filters, features & categories - ensuring SEO best practice- Creating new product categories & filters- Setting up URL redirects- Uploading product photography - ensuring correct quality, file type & ordering is maintained across sites- Resizing product photos in Adobe Photoshop- Removing expired photography & recording deadlines for expired photography removal- Writing clear, accurate, & engaging product descriptions, maintaining consistency with brand voice, and ensuring SEO best practices are followed- Uploading price lists & checking site prices during seasonal markdowns & promotions- Conducting regular site walkthroughs to ensure all info is correct & up to date- Assisting Marketplace team with preparing product lines for Next PLC - including completing product info / PIF sheets in Microsoft Excel and resizing & relabelling product photos to match marketplace requirements.- Being the point of contact for cross-department requests on website technical/content-related issues - Liaising with the web development team on technical site issues & assisting with testing new functionalities on UAT sites.- Assisting with testing of web-content features for platform migration from Futura to Oracle NetSuite

Milton Keynes, United Kingdom

Managing the processing of all online retail orders and preparing them for dispatch:- Processing approx 100 orders per day via Magento 2 - Allocating stock using Sage 50 - Booking domestic & international shipments via ShipTheory- Checking for fraudulent transactions via Braintree- Completing international customs forms and researching commodity codes- Liaising with couriers & submitting claims for missing/damaged parcels- Dealing with retail customer enquiries/complaints via email & telephoneManaging the retail customer service Outlook inbox:- Responding to product, order status & return enquiries- Allocating technical requests to technical teams- Liaising with buying team on stock ETA requests- Calculating quotes for international shipment requestsManaging retail returns:- Issuing refunds- Processing RMAs & allocating returns labels - Responding to Paypal disputes- Managing returns stock- Liaising with technical team & suppliers on repairs- Updating customers on return/repair statusManaging x1 Amazon Seller Central account & x4 eBay stores:- Listing products - Responding to customer enquiries via marketplace accounts - Managing marketplace returns - Responding to disputes- Ensuring marketplace accounts are maintained to the top standards - During this role I converted all 4 eBay accounts from underperforming to “Top Seller” status - Assisting trade team in preparing Vendor Central orders for dispatch Listing all new products on the retail website:- Uploading products via Magento- Converting technical manuals from suppliers into efficient product descriptions & technical specifications- Using basic HTML to write product descriptions in Magento- Editing / taking product photos

Aspley Guise, England, United Kingdom

- Taking customer food & drink orders- Serving drinks - including cocktail & coffee/latte making- Organising tabs, taking payments & operating the till - Restocking products & cleaning the bar.

Milton Keynes, United Kingdom

- Serving customers on the till & handling cash- Advising customers of product information and making recommendations - Restocking products- Ensuring the store was clean & tidy at all times.

Bedfordshire, United Kingdom

- Providing guests with food & bar service at weddings, promos, conferences & private parties- Assisting with the preparation of event venues & helping decoration teams when needed- I also achieved a Level 2 Food Hygiene award whilst at this position.

Stadium Mk, Milton Keynes

- Serving tables for events such as weddings, corporate parties & conferences- Serving boxes & club members for MK Dons match days- Working in teams & independently to set up & clear venues

Bachelor’S Degree, Ba Business Management & Entrepreneurship, 2:1

Activities and Societies: Sustainability In Practice AwardDissertation completed in the impact of social media towards sustainability.

High School, 11 Gcses And 3 A Levels

Activities and Societies: Bronze Duke of Edinburgh award, Young Enterprise award & voluntary Young Leader sports scheme.3 A Levels: B/B/C.