Lucy López Email & Phone Number

La Trinidad, Provincia De Buenos Aires, AR

Argentina

Responsible for setting up, managing, and optimizing internal applications such as ticketing system.Design, create and maintain processes, workflows, automations and alerting systems inplatforms such as Slack, Pylon, Zendesk and Jira Software.Drive improvements to existing operational processes and workflows by identifying gaps,proposing solutions, and.

Argentina

Argentina

Proactively handle deeper escalations related to payments and cards issues or requests that are raised via our general support team.Coordinate with both internal cross-functional teams and our external partners on customer requests or issues, and stay in touch with them until resolution.Assist with providing payment or debit card expertise to improve.

Provincia De Buenos Aires, Argentina

Coordinate with other Team Leaders to build out standard operating proceduresProactively handling escalations, responding to issues in JIRA and product enhancement requests in a proactive mannerWork in close collaboration with all the support and the company teamsConduct weekly meetings and monthly 1:1 with my team to monitor issues/news impacting.

Provincia De Buenos Aires, Argentina

Provide solutions to customers through different channels such as chat, email or social media. Manage complaints, provide proper solutions and options within the time limits; follow up tosecure resolution.Collaborate with the Product team by reporting errors and product improvements.Ability to coordinate with multiple internal departments to resolve.

Buenos Aires, Buenos Aires Province, Argentina

Proactively identify and provide solutions to daily issuesReach in a timely manner the purchase goalsCoordinate the required logistic before proceed to checkoutTrack and follow up the company's stock Work in team to create and excute strategies to succesfully reach the targetEnsure the correct flow of payment orders to customers

Recoleta, Capital Federal

Meet daily, weekly and monthly target of salesCustomer support, retention and loyalty strategyMonitor and follow up of customer's complaints and claims, identify the source and search forimprovement optionsTickets solving solutionsEnsure all SLAs are reach in a timely mannerShare metrics and monthly progress to the team leader

Valencia, Carabobo, Venezuela

Customer support of national and international clientsIdentify strategies and oportunities to improve the sales processColaborate with marketing and legal teamsCreate portfolio to increase the brand customersIdentify potencial customers to negotiate and create new relationshipsOrder analysis: cancelling, claims and arrival time.