Lucy López Email & Phone Number

La Trinidad, Provincia De Buenos Aires, Ar

Argentina

Responsible for setting up, managing, and optimizing internal applications such as ticketing system.Design, create and maintain processes, workflows, automations and alerting systems inplatforms such as Slack, Pylon, Zendesk and Jira Software.Drive improvements to existing operational processes and workflows by identifying gaps,proposing solutions, and work with cross-functional teams to implement and roll out changes.Responsible for Designing and creating operational metrics reporting to provide the rightvisibility to leadership into the status of key organizational goals such as SLA compliance,customer health scores, and more.Develop and maintain internal documentation and training libraries in Confluence.Key point of contact for team members, responding to bug reports or system changesrequired in internal applications and systems.

Argentina

Argentina

Proactively handle deeper escalations related to payments and cards issues or requests that are raised via our general support team.Coordinate with both internal cross-functional teams and our external partners on customer requests or issues, and stay in touch with them until resolution.Assist with providing payment or debit card expertise to improve processes, tooling, automation, and user experience.Processing incoming payments in our Platform from different PSP's such as JPM, Coinbase, ACH direct Debit.Communicate clear & concise answers to complex technical questions.Use data to conduct root-cause analysis to suggest ways to prevent issues.Constant communication with Payment providers to ensure thepayment needs of our clients and contractors.Checks on failures of contractors payments.Accurately review and record data in our system and ensure consistency and precision.Create and maintain process documentation.

Provincia De Buenos Aires, Argentina

Coordinate with other Team Leaders to build out standard operating proceduresProactively handling escalations, responding to issues in JIRA and product enhancement requests in a proactive mannerWork in close collaboration with all the support and the company teamsConduct weekly meetings and monthly 1:1 with my team to monitor issues/news impacting customers and ensure my team is up-to-date with the latest workarounds and informationConsolidate, analyze and communicate needs to improve the productProactively provide ideas and suggestions for improvement/creation of Help Center Investigate operational issues and develop reports & solutions.

Provincia De Buenos Aires, Argentina

Provide solutions to customers through different channels such as chat, email or social media. Manage complaints, provide proper solutions and options within the time limits; follow up tosecure resolution.Collaborate with the Product team by reporting errors and product improvements.Ability to coordinate with multiple internal departments to resolve customer-related issues orrequests. Support CX team on projects and initiatives from time to time.Tickets solving solutions in a timely manner.

Buenos Aires, Buenos Aires Province, Argentina

Proactively identify and provide solutions to daily issuesReach in a timely manner the purchase goalsCoordinate the required logistic before proceed to checkoutTrack and follow up the company's stock Work in team to create and excute strategies to succesfully reach the targetEnsure the correct flow of payment orders to customers

Recoleta, Capital Federal

Meet daily, weekly and monthly target of salesCustomer support, retention and loyalty strategyMonitor and follow up of customer's complaints and claims, identify the source and search forimprovement optionsTickets solving solutionsEnsure all SLAs are reach in a timely mannerShare metrics and monthly progress to the team leader

Valencia, Carabobo, Venezuela

Customer support of national and international clientsIdentify strategies and oportunities to improve the sales processColaborate with marketing and legal teamsCreate portfolio to increase the brand customersIdentify potencial customers to negotiate and create new relationshipsOrder analysis: cancelling, claims and arrival time.