Lucy Joy Email & Phone Number

Sydney, NSW, AU

Sydney, New South Wales, AU

• PaidRight is an Australian based technology company with a pay compliance solution engineered to enable our customers to tackle the complexities of modern awards and enterprise agreements. Initially established as a.
• Designed, implemented & refined our Remediation product by identifying customer frustration with traditional approach to build a market leading offering, enabling outcomes in 12 weeks rather than 12 months.
• Designed, implemented & refined customer support ticketing system, introducing SLAs and task budgets to understand capacity and identify opportunities for customer experience and efficiency improvements.
• Established continuous improvement systems to develop new value opportunities for existing customers and identify areas of improvement, leveraging automation tools to streamline workflows.
• Escalation point for all customer facing teams where any complex issues arise or to ensure a high quality & consistent experience for our customers.
• Recruited, trained, and managed a team of up to 3 Customer Success Managers. Hands-on Customer Success Manager role, developed strong relationships with over 20 high touch enterprise customers, notably supporting.

Sydney, NSW, AU

• PwC Innovation & Ventures focused on leveraging emerging technologies to innovate new business models, with a developing mandate covering innovation, disruption & corporate venturing.
• Progressed from graduate to senior manager in the PwC Ventures team, working across innovation platforms, positive disruption & digital consulting initiatives over 4 years.
• Established role as a subject matter expert in innovation & disruption within PwC, presenting to the Executive Board on core innovation initiatives and running New Director training on disruption concepts.
• Led the execution detail of the PwC joint venture with CSIRO’s Data61, covering purpose, risk & security governance, legals, independence & brand considerations.PwC’s Open Innovation Platform
• Practical application and development of innovation methodologies for corporates - De Bono, design thinking, lean startup, QUT Innovation Leadership, PwC Venturing Methodology, and agile software development.
• Problem definition, market opportunity/sizing & incubation of new concepts for more than 50 challenges working with clients like Queensland Government, Google, Cisco, the Stillbirth Foundation and University of Western.

Sydney, NSW, AU

Sydney, NSW, AU

Sydney, NSW, AU

Sydney, NSW, AU

• Ion Projects is a boutique firm specialising in the complete design and project management of corporate offices.
• Advanced from Business Development Representative to Business Development Manager.
• Developed and managed the company website, enabling a brand presence to support broader growth strategies.
• Implemented a Customer Relationship Management (CRM) system to drive more strategic outreach and targeted communication with relevant stakeholders.

Kensington, NSW, AU

• Major achievements included reaching my goal of signing 3 major sponsors for the UNSW Student Diary, then exceeding this goal by signing 4. Key Activities included the following:
• Assisting in the co-ordination and execution of sponsored events such as O-Week, Welcome Back Day, Foundation Day, Oktoberfest and Session Parties
• Assisting in the development of client campaigns on campus
• Contributing to planning opportunities within the Sponsorship & Advertising department
• Direct communication with clients
• Working closely with Arc publications including Blitz Magazine, Blitz Bytesize, Arc Website and the Student Diary

Mclean, VA, US

Mclean, VA, US

Bachelor Of Commerce, Service Marketing, Tourism & Hospitality And Management

Higher School Certificate