Lucy Chen Email & Phone Number

United Kingdom

Sydney, New South Wales, Australia

Sydney, New South Wales, Australia

Sydney, New South Wales, Australia

• Responsible for the day-to-day administration of human resources activities across the full employee lifecycle from pre-employment to termination for 3,500+ employees
• Deliver exceptional service by providing timely and accurate guidance and support for recruitment checks, onboarding, performance management, and the execution of policies and procedures

Sydney, Australia

• Key Responsibilities
• Supported the diversity and inclusion strategy through employee resource groups across the Asia Pacific
• Tracked marketing campaigns through Allocadia and tagging leads with opportunities on Salesforce
• Managed the events email inbox and coordinated the weekly eDM newsletterKey Achievements
• Received positive feedback from the Diversity and Inclusion Leadership team for promotional activities which increased employee resource group membership by 5%
• Automated matching leads to opportunities through Microsoft Access which increased efficiency by 150%

Sydney, New South Wales, Australia

Note: Gap due to participating in the Business Exchange Program at the University of Glasgow

Jakarta, Indonesia

• Designed a corporate policy management framework which was endorsed by the Executive Team
• Conducted enterprise risk assessments through analysing 60 company-wide policies
• Developed a streamlined corporate policy register which consolidated Telstra and Telkom policies

Stationery Reuse Centre, UNSW

• Coordinated a volunteering program to promote environmental sustainability
• Organised finances, marketing operations, and the recruitment and development of 94 volunteers
• Managed stakeholders to collect and redistribute 32,300 pieces of donated stationery to 3,700 customers

Sydney, Australia

• Developed a Resilience Toolkit as part of an integrated health and wellbeing program for employees
• Conducted customer experience research and analysed findings to create a customer-centric culture
• Managed Stockland’s brand though a digital portal audit of property listings

Bachelor’S Degree, Commerce/Economics, Distinction

Activities and Societies: UNSW Economics Society, Enactus UNSW, Volunteer Army, Stationery Re-use Centre, The Producers Majors: Human.

Business Exchange Program, Distinction

Activities and Societies: Glasgow University Service to the homeless (GUSH) volunteer, Nightline volunteer Courses: • Econometrics 2.

High School

Activities and Societies: Sydney University Schools' Model United Nations, 2014. • Recipient of Honors in English (Advanced), Mathematics.