Lucy Hull Email and Phone Number
Lucy Hull work email
- Valid
- Valid
Lucy Hull personal email
Motivated Customer Experience Leader with over 10 years guiding support teams and organizations. A data led yet creative problem solver eager to understand customer challenges and deliver practical solutions. My goals are anchored in producing meaningful work. While committed to solving problems, I desire to have a hand in a product that truly impacts lives and builds diverse communities across the globe.
Binance.Us
View-
Program ManagerBinance.Us Mar 2023 - PresentSan Francisco, California, Us
-
Customer Experience LeadBinance.Us Jul 2021 - PresentSan Francisco, California, UsPrimary responsibilities include managing team performance in alignment with organizational goals by clearly communicating said goal and current expectations. Also driving accountability through effective coaching and support. Conduct timely QA analysis anchored in fair and constructive feedback propelling strong performance and productivity. Lead daily/weekly meetings reviewing business insights and performance data.
-
Customer Experience LeadQuibi Jan 2020 - Dec 2020In this role I managed the day to day operations and interactions across all ticketing (Zendesk)/ support channels. I owned and produced timely and engaging reports providing insights to key metrics and organizational performance.I also partnered and engaged our BPO provider to drive performance management and SLA adherence. Identified trends in support interactions contributing feedback, impact analysis and improvement needs/recommendations. Additionally I collaborated with Product, Engineering, Legal and Ops teams on new product launches, releases and escalated technical issues. Scope of work also included publishing help center and knowledge base articles, reviewing training documentation and drafting SOP and Policies.
-
Resolution SpecialistHulu Mar 2015 - Oct 2018Santa Monica, Ca, UsManaged tier 1 viewer experience advocates providing insight and creative resolutions for complex account/technical inquiries. Also published a weekly email including key performance metrics, team updates and best practice techniques.Additional responsibilities included filing (Jira), tracking and managing internal communication of incidents, bug reports and high priority blocking issues.Produced daily operational impact reports highlighting user trends, contact drivers and attendance adherence. Also communicated escalated inquiries with 3rd party affiliates. -
Production ManagerA Cut Above The Rest Productions Apr 2013 - Mar 2015Managed weekly travel and accommodations for photo, video, and sales production crew of 50+ members for nationwide conferences and competitions. Coordinated calendars and itineraries for the crew and managed all internal content requests including editing, burning and duplicating promotional dvd’s, social media and marketing materials.Designed and implemented an asset tracking system and workflow that aided in managing the flow of assets from pre-production through final deliverable. The cloud based program showed which stage each project was in (contracted, scheduled, production, editing, QCing, delivered/published). It also ensured the proper assignment and return of company’s $50k equipment investment including cameras, lenses, microphones, hard drives, memory cards, and computers. Facilitated on-boarding calls with new clients and production partners. Hired, trained and managed production/office staff of 9 associates and 8 editors.
Lucy Hull Skills
Lucy Hull Education Details
-
Penn State UniversityGeneral Studies And Humanities
Frequently Asked Questions about Lucy Hull
What company does Lucy Hull work for?
Lucy Hull works for Binance.us
What is Lucy Hull's role at the current company?
Lucy Hull's current role is Motivated Customer Experience Leader with over 10 years guiding support teams and organizations. A data led yet creative problem solver eager to understand customer challenges and deliver practical solutions..
What is Lucy Hull's email address?
Lucy Hull's email address is lu****@****ulu.com
What schools did Lucy Hull attend?
Lucy Hull attended Penn State University.
What are some of Lucy Hull's interests?
Lucy Hull has interest in Children, Civil Rights And Social Action, Education, Poverty Alleviation, Science And Technology, Human Rights, Arts And Culture.
What skills is Lucy Hull known for?
Lucy Hull has skills like Microsoft Office, Customer Service, Entertainment, Management, Social Media, Microsoft Excel, Film, Strategic Planning, Public Speaking, Producing, Marketing, Social Networking.
Free Chrome Extension
Find emails, phones & company data instantly
Aero Online
Your AI prospecting assistant
Select data to include:
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial