Lucy Cosper Email & Phone Number

San Antonio, Texas, United States

Managing a team of Client Success Managers to provide excellent client experiences.

San Antonio, Texas, United States

Senior Strategic Client Success Manager responsible for maintaining and growing client relationships post-contract. Each day is filled with consulting, client management, strategic planning, project management, and multi-tasking to ensure both my internal and external clients are set up for success.

San Antonio, Texas Area

San Antonio, Tx

Independent consultant providing business consulting services to healthcare industry focusing on:• Sales team and ongoing support structure: recommendations for headcount, team member responsibilities, team, individual quota goals, Inside vs. Outside Sales team structure• Employee hiring, on-boarding, and training: recommendations for job description including skills for maximizing productivity of hire, interview questions, on-boarding, new hire, and continuing education paths• Compensation structure: recommendations for base salary, sales compensation, and bonus structure• Sales territories: recommendations for sales territories, headcount, account distribution, and Inside vs. Outside sales structure

Portland, Oregon

Key Account Mangement of large corp healthcare cllients. C-level sales and client management of eLearning and online education, employee satisfaction, and resident and family communication software to the senior care industry.*Successful Key Acount Management increased client contracts and territory revenue to over $1M annually*Managed initial sales process and ongoing account management and C-level relations*Responsible for ongoning client management including contract expansion and contract renewal*Closed largest deal in company history with largest assisted living provider and secured 5 yr renewal after year one (Emeritus)*Attended all industry trade shows and events (ALFA, AHCA, LINK, CAHF, etc.) *Worked closely with clients to solve business problems and develop collaborative solutions*Well versed in federal and pertinent state assisted living, skilled nursing, and home health regulations

Professional job coaching and consulting services.

Portland, Oregon Area

Healthcare software key account managementC-level client management and sales of healthcare talent management software suite to healthcare provider organizations

Technical pre-sales consultant/sales engineer supportiing sales team in pre-sales activity to healthcare provider organizations.

Responsible for Key Account management, as well as pre-sales consulting, and client implementation for all healthcare accounts. Technical training of new healthcare sales staff.

Responsible for all sales related activity for start up wireless work order software company including prospecting, sales demonstrations, product implementation, and ongoing account management. Also supported marketing efforts including participation in branding product, client/prospect focus groups, developing sales and marketing collateral and working with ad agencies.

C-level sales of boradband internet offerings to ISPs

Corporate wireless sales

Ba, Drama, Religion

Activities and Societies: Kappa Kappa Gamma sorority, Dean's List, Golden Key Honor SocietyGraduated Magna Cum Laude

Montessori Elementary Certification, 6-9 Year Olds, Montessori Elementary Education

Received AMS Certified Montessori Elementary Teacher Certification