Lucy Curtin Email and Phone Number
San Francisco, CA
Lucy Curtin's Location
San Diego Metropolitan Area, United States, United States
Lucy Curtin's Contact Details
Lucy Curtin work email
- Valid
- Valid
- Valid
- Valid
Lucy Curtin personal email
n/a
Lucy Curtin phone numbers
About Lucy Curtin
Award winning digital transformation expert with two decades of experience in technology and business. Trusted advisor to C-level executives, strategic business and technology leaders, helping to unlock the value of enterprise level business transformations that drives tremendous ROI. Shaping, influencing and enabling omni-channel customer experience and successful digital transformation through subject matter expertise, innovation and trust.
Lucy Curtin's Current Company Details
Salesforce
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Bridging the gaps where technology, business and innovation collide.
San Francisco, CA
- Website:
- salesforce.com
- Employees:
- 1
Lucy Curtin Work Experience Details
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Certified Principal Enterprise Architect, Digital Transformation Executive AdvisorSalesforce Feb 2024 - PresentSan Francisco, California, UsTrusted advisor to executives of strategic customers in the manufacturing industry. Consult, strategize and roadmap how to enable business capabilities necessary for enterprise level digital transformations.
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Principal Enterprise Architect, Digital Transformation Executive AdvisorSalesforce Oct 2021 - Feb 2024San Francisco, California, UsTrusted advisor to executives of top 100 manufacturing strategic customers. Consult, strategize and roadmap how to enable business capabilities necessary for enterprise level digital transformations.
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Director, Devsecops Product MarketingCopado Jan 2021 - Oct 2021Chicago, Illinois, UsCopado is the #1 native Salesforce DevOps tool that has now expanded to multi-cloud SaaS for enabling speed, quality and value across the entire DevSecOps lifecycle for any cloud system. Responsible for a new product line under DevSecOps that included 3 products and 1 service under Security, Compliance and Testing. Create marketing messaging and visual storytelling for each offering. Launched two separate merger and acquisition (M&A) as part of the product line and created all relevant content and marketing promotion such as blogs, webinars and emails. Performed competitive market analysis and create battle cards on all products with alignment with Gartner and Forrester analyst research. Train and create sales enablement for account executive and customer success teams on the product and related value propositions. Run events, host webinars and public speaking at key marketing events. -
Sr. Manager, Cis/Digital TransformationSan Diego Gas & Electric May 2018 - Jan 2021San Diego, California, UsWinner of CIS Implementation of the Year at CS Week.Lead a team of Functional Team Leads and SAP Process Designers to design over 200 new business processes to meet critical business operations KPIs for all interactions between SDG&E and its customers, which includes Customer Contact Center, Branch Offices, Account Executives for commercial and industrial business customers, Customer Programs and Corporate Marketing and Communications. Ensure new business processes meet business requirements and operational needs as well as improve customer experience and satisfaction. Replace over 40 internal systems with SAP S4HANA, SAP C4HANA C4C, SAP Marketing Cloud, OpenText Digital Media Management and MindTouch Knowledge Central solutions. -
Cis/Digital Transformation Program ManagerSan Diego Gas & Electric Jan 2017 - May 2018San Diego, California, UsDevelop and file a regulatory application to the California Public Utilities Commission within 102 days (shortest duration in SDG&E history for a project of this complexity) to justify a business case for a project costing over $250 million. Led the effort to further refine that business case scope to replace 75% of the existing customer service application portfolio (e.g. mainframe billing system) and over 40 systems to a hybrid on-premise and cloud/SaaS model using SAP products. Led the establishment of standardized PMO governance and management processes to consolidate technical and business use cases, requirements and capabilities across 15 functional areas. Set the foundation to officially kick start a transformative program to redefine SDG&E's customer service and operations.
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Customer Outreach And Education ManagerSan Diego Gas & Electric Dec 2014 - Jan 2017San Diego, California, Us• Manage a team of Outreach and Event specialists with an annual budget of over $1 million of labor and non-labor costs• Implemented Lean Six Sigma process improvement efforts with a projected annual net-savings of over $60,000 for the Customer Services organization• Identify, develop and execute on internal business process flow that decreased internal hand-offs by 20% between business units, increase accountability and turn-around time by 2 days, and improve customer satisfaction• Plan, manage and organize the Energy Showcase, the largest annual event for business customers hosted by SDG&E attracting almost 1,000 attendees• Collaborate and develop relationships with external affairs, media relations, community relations and regional public affairs teams to devise outreach strategy with over 60 non-profit organizations, business trade associations and local chamber of commerce• Identify, plan and implement over 300 strategic events annually to accomplish customer outreach initiatives and goals• Prepare and give presentations to both internal executives and external customers• Strategize on creative marketing and outreach ideas to reach over 70,000 customers• Identify, strategize and implement customer experience journey to increase customer satisfaction and align internal messaging• Identify and implement process efficiencies and increase internal team synergies by reducing redundancies and increasing productivity by 20%• Ensure at least a 90% customer service satisfaction and excellence rating through surveys and internal customer relationship management tools
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Qa And Test Manager / It Project ManagerSan Diego Gas & Electric Mar 2013 - Dec 2014San Diego, California, Us• Lead a team of over 40 software development and testing resources in implementing functionality satisfying over 10,000 requirements and test cases• Manage over 300 defects through development, re-test and user acceptance• Negotiate with business stakeholders and clients on resource needs, acceptable defect tolerance, risk mitigations and viable workarounds• Develop and present weekly status reports to Executive Officers and program stakeholders, summarizing and translating complex technical project issues in a business friendly way• Manage a budget of over $1 million and delivered project on time and under budget• Develop project plan and manage tasks to ensure on-time delivery of project milestones• Create, develop and execute the overall project plan used to implement requirements, development and test strategies across functional business and technical teams • Identify test synergies across technical and business functional areas to enable a 20% improvement in end-to-end test validation across complex systems• Develop and create deployment go-live and release plan to deploy complex functionality during non-core business hours, thereby avoiding service disruption to over 1 million customers
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It Project LeadSan Diego Gas & Electric Aug 2010 - Mar 2013San Diego, California, Us• Brought a 6 week delayed project back on track within 2 weeks of joining the team • Simultaneously manage 3 concurrent projects with a team of 14 resources, both onsite and offshore • Create cash flow for project capital budget and ongoing operational costs totaling over $1 million• Led development team in creating 2 major web services allowing over 500 customers the ability to commission Home Area Network devices to Smart Meters• Provide 24/7 technical support to over 1 million customers through My Account customer portal
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Senior Software DeveloperSan Diego Gas & Electric Apr 2006 - Oct 2010San Diego, California, Us• Develop web services and systems integration capabilities for SDG&E's upgrade from analog meters to Smart Meters• Review security requirements and provide recommendations to mitigate system and information risk for various capital projects
Lucy Curtin Skills
Leadership
It Strategy
Customer Experience
Information Technology
Sap Implementation
Business Process Design
Requirements Analysis
Public Speaking
Business Transformation
Public Outreach
Sharepoint
Sdlc
Linux
Production Support
Web Applications
Event Planning
Data Analysis
System Implementations
Microsoft Sql Server
Troubleshooting
Business Analysis
Agile Methodologies
Resource Management
Team Leadership
Process Improvement
Visio
Quality Assurance
It Project Implementation
Product Design
Solution Implementation
Budget Estimating
Java
User Acceptance Testing
Program Management
Testing
Cross Functional Team Leadership
Project Implementation
Software Implementation
Customer Service
Conference Speaking
Business Process Improvement
Software Engineering
Management
Project Management
Software Development Life Cycle
Agile And Waterfall Methodologies
Software Development
Security
Financial Projection
Soa
System Deployment
Architecture
Integration
Budget Forecasts
Analysis
Capital Project Planning
Lucy Curtin Education Details
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Uc San DiegoComputer Science -
San Diego State UniversityMaster Of Business Administration - Mba
Frequently Asked Questions about Lucy Curtin
What company does Lucy Curtin work for?
Lucy Curtin works for Salesforce
What is Lucy Curtin's role at the current company?
Lucy Curtin's current role is Bridging the gaps where technology, business and innovation collide..
What is Lucy Curtin's email address?
Lucy Curtin's email address is lc****@****dge.com
What is Lucy Curtin's direct phone number?
Lucy Curtin's direct phone number is (800) 411*****
What schools did Lucy Curtin attend?
Lucy Curtin attended Uc San Diego, San Diego State University.
What are some of Lucy Curtin's interests?
Lucy Curtin has interest in Leadership, Children, Cooking, Traveling, Education, Animal Welfare.
What skills is Lucy Curtin known for?
Lucy Curtin has skills like Leadership, It Strategy, Customer Experience, Information Technology, Sap Implementation, Business Process Design, Requirements Analysis, Public Speaking, Business Transformation, Public Outreach, Sharepoint, Sdlc.
Who are Lucy Curtin's colleagues?
Lucy Curtin's colleagues are Adama Sidibé, Kouji Yamano, Hollie Suffield, Philip Wilcox, Nolan Piland, Calliope Bridges, Ahmed Ali.
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