Member of the IT Leadership Team responsible for the strategic and operational delivery of all IT Services across the diverse Bettys and Taylors Group. Leadership of Operational IT Teams, with oversight across the whole function, including accountability for departmental governance and process. A proven champion for customer needs and service improvement, active member of business leadership teams, translating business needs into fit for purpose, cost effective, resilient services.

• Founding member of the IT Leadership Team, responsible for Service Desk, Application Support and Business Intelligence functions.• Led the restructure of a legacy IT function to establish fit for purpose Operational and Change functions to bring clarity of roles, responsibilities and process to deliver effective services.• Introduced IT best practice processes and wider governance e.g. budget and risk management, ITIL and ITSM tools to strengthen and mature the service.• Implemented risk and renewal roadmaps, aligned to budget and portfolio plans to ensure supportability and security of hardware and software services. • Established strong and effective functional partnerships with business stakeholders to ensure understanding and alignment of business need and IT delivery.• Established visibility and effective management of Contracts and Suppliers. Instigated regular reviews to encompass future-focused, value add dialogue to ensure value for money, improve operational effectiveness, whilst also enabling strategic transformational planning.

• Initially appointed on an interim basis to lead the centralisation of all systems specialists to form a single Corporate Team. Whilst ensuring continuity of service successfully consulted, designed and implemented a new organisation-wide structure to deliver significant operating savings, standardise employee terms and conditions, whilst increasing the quality and consistency of services to improve outcomes for NYCC residents. • Post restructure led and developed a cohesive regional team of 20+ customer focused, solution driven team members who worked in partnership with stakeholders to become an integrated centre of excellence for Systems Management. Full ITIL lifecycle management; Strategy, Design, Transition, Operation and Continual Service Improvement.• Accountable for all service delivery to a user base of 6k+, responsible for the implementation and strategic development of an extensive array of complex, integrated business critical applications. Systems enabled all aspects of NYCC’s business including; back office, case management, workflow driven to front office customer facing e-commerce and customer relationship management. Systems integrated with over 400 schools and key government bodies. • Programme managed transformation of NYCC service delivery through the effective use of systems, data and process. (Budget and Contract Management £7m+).• Chaired National User Groups and member of Supplier Innovation Boards, regularly invited to speak across the Country to share best practice.

• Established a team of 10+, responsible for the implementation and strategic management of all business-critical systems; Children’s Social Care, Education, Youth Service, Youth Justice, Adult Education and the National ContactPoint system. Systems enabled effective multi-agency working to ensure children & young people's health, safety, security and education. Team operated to ISO27001 standards, regularly audited by various governing bodies. • Full system lifecycle management including; process, systems, data and testing, with budget management responsibility of c. £1m. • Led a saving and modernisation programme to replace in-house developed database; procuring and implementing a third-party solution to provide end to end, integrated management of children and young people's journey. Re-engineered business processes, digitised and integrated services across 12 diverse departments from school admissions, educational psychology to music service. The result delivered savings and improved outcomes for children and families. • Pioneered the successful Recovery Programme of the complex Children’s Social Care system receiving considerable acclaim in the 2012 Ofsted inspection.

Defined, commissioned and project managed all Education Service ICT requirements, including the replacement of 3k+ end user devices.Led the Education Service Business Process Re-engineering project, "e-Government Agenda" to digitise services and deliver significant efficiency savings.

Partnered with Central Government Bodies, the BBC and voluntary organisations to manage several high profile, multi-million £ grant funded projects; • Procured, converted and managed three Mobile ICT Units to provide free ICT training and signposting to Adult Education courses.• Implementation of the "Locals Online" initiative to install ICT equipment into 30 rural pubs to promote the use of ICT and enable community initiatives.• Provisioned ICT equipment and training for women and children resident in Women’s Refuge Centres to provide safe education and learning opportunities.

2nd Line ICT support for Corporate applications. Created specifications and undertook User Acceptance Testing for in house development activity.

1st Line ICT support to all Local Authority and School staff. Managed IT assets and organised training.