Lucy Guillen Email and Phone Number

Lead team of Senior Customer Success Managers in providing HR consulting through recruiting and talent management platform. Help organizations make more objective, evidence-based talent decisions that both reduce bias and drive better outcomes. Responsible for driving growth with our largest and most complex client accounts.

Led regional office to current $140M+ in branch revenue with full responsibility for people, processes, and operations including P&L. Focus on building customer success through proprietary operational HCM platform. Guide small-to medium-sized businesses in leveraging their people processes toward improving their probability of success.▶ Executive-level liaison, used deep understanding of customer’s businesses and goals to guide client leaders through unique aspects of the program, increasing year over year client retention by 14%.▶ Member of company-wide customer experience panel. Led area teams through complete program overhaul. ▶ Transformed internal team practices and engagement, leading to a 25% decrease in turnover.

Partner with executive leaders to design and deliver strategic human capital initiatives and enterprise-wide performance improvements. Lead project teams to assess client needs, gather actionable data, and deliver consulting and SaaS solutions that accelerate change. Formulate and deliver human resources systems that achieve organizational goals. ▶ Reshaped talent management and development for a global automobile company through executive collaboration, learning and development, and people management strategies. • Steered 9% revenue increase through organizational realignment and participatory leadership development. • Retooled and modernized onboarding curriculum for store managers and associates.• Reduced employee turnover from 70% to 30% for a ~20,000 employee population. • Vaulted employee engagement scores and decreased workplace safety incidents. ▶ Designed and built mid-market offering to service small-to-medium size enterprise accounts.• Led and trained multiple project managers in developing and implementing strategic business solutions.▶ Envisioned and launched think tank and community of practice for executive-level human resources leaders.• Grew networking community from 30 to 70 HR leaders hailing from Fortune 500 companies.• Facilitated environment of transparency and growth through curated content, interactive learning opportunities, and outcome-driven problem solving.

Selected to turn around underperforming region (Asia, Oceania, and the Middle East), solidify new business partnerships, and institute a culture of high performance. Oversaw regional consulting practice as principal executive liaison. Identified opportunities to control costs, boost profitability, and manage risk. ▶ Steered healthcare company’s employee-branding strategy and delivered program that achieved 90+% success in attracting and hiring preferred candidates. ▶ Built robust employee engagement strategy for an 800-office, 380,000-employee life insurance enterprise that boosted engagement scores through training, leadership development, and change management. ▶ Led $12M engagement to overhaul business processes for a vast network of government-owned institutions. ▶ Transformed lowest-earning region into the second-highest-earning office outside of the United States. ▶ Positioned as subject matter expert and partner in strengths-based management and employee engagement.

Recruited into direct-hire role after successful internship as an MBA candidate. Advised executive partners on talent management, employee engagement, talent acquisition and development, and change management strategies. Envisioned and implemented programs for higher-education, healthcare, and energy industry clients. ▶ Fortified large healthcare organization’s recruiting practices to hire the right candidates for the right roles, saving $12.2M and improving employee retention.▶ Coached healthcare executive to pinpoint root cause of safety incidents, reducing malpractice suits and safety incidents through training and process improvements.▶ Applied strengths-based leadership strategies to higher education that realized increased student retention and facilitated transition to the workplace. Partner schools included Florida State University and Rutgers University. ▶ Won 3 company awards: Most Persuasive (2013), Rising Star (2014) and All-Star (2016).