Lucy Halson, Chartered Mcipd Email & Phone Number

Exeter, England, Gb

Exeter, England, United Kingdom

I proactively lead the Employee Experience team, covering all employee lifecycle from onboarding to leaving. Accountable for lifecycle, systems, pay, benefits, employee relations and escalation points for all complex matters in these areas. Lead for all UK and complex global mobility and championing workplace adjustments for all, including the introduction of a workplace adjustments passport scheme for the whole organisation. Delivering complex change projects, including back-dated pay remit, restructuring, and retenders for pay providers, OH and EAP providers, brought in goodbye conversations and improved MI and reporting for these areas. JEGS Job evaluation practitioner. Support and attend diversity council and EDI networks. Regularly work collaboratively with TU and consult on policy work. I am a huge advocate of developing team members to thrive in their work and am a people manager to four fabulous colleagues. I am part of both management teams for my team and the broader people services and deputise for the Head of People Services when required. I am currently working on programmes for upskilling managers, hybrid working equipment and introducing new ways of improving the employee experience. Team purpose: Expertly advising people, whatever the weather!

Exeter, United Kingdom

Partnered with various areas of the organisation to implement a brand-new people management system as lead HR Subject Matter Expert (SME). Incorporating bringing in working patterns, reporting suite and reducing complex processes to be more user-centric and efficient. Drove the project managing HR change for all users, including training and engagement projects, all delivered remotely through COVID-19!

Exeter, United Kingdom

Diverse, exciting and management-focused role. Line managed a team of 8-12 HR professionals who worked in customer-facing roles supporting across enquiries help desk, pay/reward, employee relations, relocation and resourcing.Advisor to enquiries and relocation teams, providing specialist advice to managers and employees from complex Shared Parental Leave scenarios to permanent relocation packages. Other areas of the role included being a vital part of the HR management team, business continuity coordination, project management (PRINCE2), employee engagement, and Office 365 implementation lead for HR function and policy work.

Exeter, United Kingdom

I provided a diverse range of guidance, support and administration to large head office, external candidates/providers and the wider HR department. Main element of the role is running the HR helpdesk. Key link for the internal employees covering flexible working requests, annual leave, handling procurement, pay queries and processing leavers. This involved key planning and prioritisation skills to ensure queries are answered with excellent customer service and accuracy.

South East Asia, Australia And New Zealand

Solo travelled around South East Asia, Australia and New Zealand. Amazing experience visiting seven different countries with a wide range of cultures and experiences. Developed skills in decision making, self awareness and networking.

Exeter, United Kingdom

I provided a diverse range of guidance, support and administration to the large head office, external candidates/providers and the wider HR department. The main element of the role was running the HR helpdesk. Key link for the internal employees covering flexible working requests, annual leave, handling procurement, pay queries and processing leavers. This involved key planning and prioritisation skills to ensure queries were answered with excellent customer service and accuracy. This role also covered the supervision of the HR Assistant. I also worked within the Employee Relations (ER) Team. In this position, I provided advice on policy and process to Managers in varying roles throughout the organisation. Also supporting ER Advisors in management meetings, conduct/capability hearings, investigations and absence management. Good level of employment law, working with the trade union (Prospect) and championing diversity and equality in the workplace. Within the HR Associate space, I learned the core foundation of HR and gained my CIPD Level 5 Diploma.

Exeter, United Kingdom

Supported the HR team with administrative tasks covering staffing mailbox, recruitment campaigns and postings, prepping hearing pack photocopies and coordinating the procurement purchase orders and invoice management for the HR team. Organised team events and Christmas parties.

West Bay, Dorset

Duties and responsibilities include: Delivering customer service skills through ensuring on a regular basis a large number of customers have an excellent dining experience. Duties include face to face and telephone reservations for both the restaurant and accommodation, taking orders, serving meals and preparation help within the kitchen as well as serving drinks from the bar area. Ensuring the customer experience is continually retained throughout the dining service.

Bridport, Dorset

Large focus on sales and enhanced product knowledge with a vast amount of products to sell.High level of customer service required, created good rapport with customers and developed excellent administrative skills.

Resort representative, Tenerife Duties included: Responsible for ensuring Thomas Cook guests in up to three hotels have the best holiday possible, through delivering excellent customer service. Role also includes a high focus on sales, problem solving and administration.Reason for leaving: High season contract ended and returning to University.

Receptionist Duties included: Customer service with high attention to both telephone calls and over-the-desk enquiries, communication skills, general administration as well as outdoor work as a touring officer.Reason for leaving: Summer Seasonal job and returning to University.

Ba (Hons) International Tourism Management, Tourism Management, 1St Class Honours

• Diverse and engaging course combining the tourism, hospitality, retail and events’ sectors with management theory. • Modules included.

Btec National Diploma, Travel And Tourism, Ddd (Triple Distinction)

• Interesting and varied course with a wide variety of travel and tourism sectors covered as well as a range of service subjects including.

Full Time Education And As Levels

• 10 GCSEs at Grades: A-C, including English and Mathematics • AS Levels in: Photography, Textiles and Geography