Lucy Hu Email & Phone Number

Vancouver, British Columbia, Canada

Vancouver, British Columbia, Canada

• Collaborated with colleagues to accurately prepare and calculate payroll, process transactions, organize client files, as well as provide administrative support accordingly.
• Assisted with managing employee information, including data entry, filing, and dealing with sensitive, confidential information.
• Greeted, answered, and handled clients, staff, and other work-related issues with care.

Vancouver, British Columbia, Canada

• Oversaw, shared, and was involved with the responsibilities of previous role (Central Reservations Manager in Training) including recruitment efforts, onboarding and training, maintaining and updating policies and.
• Was one of the core leaders in launching a Property Management System which included training and coordinating with managers, configuring the system to the company needs, and troubleshooting issues
• Coordinated with other departments and managers, processed payments, and maintained Excel spreadsheet records for weekly reports and audit
• Joint Heath and Safety Committee member

Vancouver, British Columbia, Canada

• Assisted the Central Reservations Coordinator and other management with overseeing the office
• Supported recruitment efforts through conducting panel and group interviews (via Skype and in person), coordinating with candidates, participating at job fairs, and maintaining employee documents
• Onboarded new hires and prepared training materials
• Updated policies and procedures
• Processed timesheets and updated hours for payroll reports
• Provided feedback and comments for employee performance reviews

Vancouver, British Columbia, Canada

• Overall:
• Provided customer and call center service offline and in person.Central Reservations Agent:
• Maintained reservations for hostels across Alberta and British Columbia by covering phone and online reservations, responding to in-call and email inquiries, and through accurate data entry.Front Desk Agent:
• Provided front desk service and hostel maintenance by checking in and out guests, answering inquiries, attending to requests, performing room checks, and selling products.

Vancouver, Canada Area

• COHR 305- An organizational behaviour and human resources course on Strategic Compensation.
• Marked group papers, met regularly with professor, and answered student inquiries

Vancouver, Canada Area

• Created online media including posters and banners for club events (via Adobe Illustrator and Canva)
• Regularly kept up to date with posting updates and marketing club events on Facebook and Instagram
• Photographed people and activities while assisting with boothing and participating in club events

Granville Island

• Packaged, prepared, and updated inventory to be sold to customers
• Promoted products by proactively engaging with customers and preparing samples for customers to try
• Performed opening and closing duties such as counting cash, preparing a deposit, and cleaning

• Sponsorship Director:
• Contact local businesses about our campaigns in order to raise awareness and obtain sponsorship, monetary donations, or prizes to go toward our campaigns and events
• Work closely with club treasurer and the other co-sponsorship director in organizing and collecting sponsorships and/or donationsGeneral Member:
• Attended biweekly meetings to plan and prepare for WE Charity events and fundraising campaigns
• Spread awareness of WE's campaigns and collected monetary and non-monetary donations from the Point Grey community (i.e. cans for "We Scare Hunger" / Greater Vancouver Foodbank and monetary donations for the "Vow of.
• Boothed and sold tickets for fundraising events such as "Party2Provide"

UBC AMS Nest

• Report to the Manager
• Perform administrative duties including: cashing out, data entry, and managing the till
• Supervise and assist staff with closing duties
• Perform all responsibilities of 2nd Cook and Cashier
• Train new hires on operating the till, assembling orders, and providing excellent customer service
• Train upcoming supervisors on cashing out, data entry, and supervisor-specific closing duties

UBC AMS Nest

• Attended to customers inquires and orders
• Processed orders, handled cash and other payment methods
• Prepared beverages and food items for customers
• Assist supervisors with opening and closing duties

• Tutored and prepared learning materials for clients
• Assisted with working through homework and reviewing for tests

• Orientation leader for UBC’s transition program to welcome and engage with first year and transfer students into the UBC community

• Promoted the Sauder School of Business via student presentations at local high schools to attract high caliber students across the lower mainland

Education record

Activities and Societies: Campus AmbaSauder Program

Education record

Activities and Societies: AMS Food Outlet employee, UBC Imagine Day Orientation Leader, UBC Free the Children - Sponsorship and Public.

High School

Activities and Societies: Mini School Program - Student, Mini Council - Club Chair (2015), Youth 4 Change - Member, Student Voice Program.