Lucy Jennings Email & Phone Number

London, United Kingdom

Working in the not-for-profit sector implementing Salesforce.com with NPSP / NPC into UK and Global NGOs.Currently working internationally with Greenpeace, UNHCR, UNICEF and Save The Children InternationalIn the UK with Alzheimer's Research UK, Guide Dogs and Trussell Trust, Primarily using Agile / Iterative methodology

London, United Kingdom

Helping not-for-profit Clients to implement supporter360 on to the Salesforce.com platform by undertaking all aspects of Project Management, using both Agile and Prince methodology.Meeting some very diverse and worthwhile Charities along the way.

Swindon, United Kingdom

Reviewing the current e-commerce applications across the business, with priority on Salesforce.com CRM functionality and portal offerings.Managing and developing Salesforce.com, including 3rd Party integrated solutionsWritten the functional specification for the replacement of the internal fleet asset system and delivery of a new online web portal to clients.Completed a project (using PRINCE methodology) to design a new, competitive, HMRC compliant Mileage Capture System.Implementation of this system will deliver a ROI of £1.5m over 3 years.In addition to the above, highlighted numerous areas of improvement to reduce time spent on duplication of effort and improving the customer experience

To maximise operational productivity, sales and customer experience using SixSigma and Agile project management methodology. Autoquake are a fast paced, high ticket, online e-commerce company who have experienced exceptional growth in the last 2 years, so there were very challenging deadlines with multiple projects running concurrently, including : - Launch of vision and values into the company supported by a reward and recognition scheme, underpinned by a structured 1-1 process. - Managed the design of an open source CRM system from scratch ready for phased 2010 release - Led and delivered numerous iterative system improvement projects from conception to live, including testing and training across all sites. - Managed the roll out of NPS across all sites, ensuring buy-in and commitment to improve

To manage and drive best practice across the Lex Corporate division, utilising project management and sales experience with SixSigma, involving on and offshore development management.Design and ongoing management of e-commerce applications to support the business, including :Research, design, testing & implementation of a fit for purpose Microsoft CRM application across Lex Corporate. This provided the directors with full visibility of sales & operational activities including product penetration, renewal rate / potential opportunities, won / lost business trends on tenders / quoting, appointment success / failure rates, marketing campaign success• Re-engineering of the contract amend process that drove divisional target of £1.4m. This removed the need to manually calculate the amendment & provided the business with the correct profit uplift, providing an immediate return of £350K in zero negative amends & 133% uplift in NPV in its first year of release• Research, design, testing & implementation of an industry leading online quoting / fleet management application. • Led a team of the highest sales performers to create & launch the Customer Management Blueprint - an innovative best practice to ensure a consistently high level of customer experience was delivered to all customers

Coaching, motivating and managing a team of sales execs to proactively drive the renewal of existing business (increase of 28% - 49% K4K) and seek potential opportunities for account growth.Ongoing project work as a Green Belt.Managed the Global Fleet Services Alliance

Managing and motivating a team of 7 to regularly exceed monthly targets to support the field sales team building new business opportunities.Became a Green Belt and started first project on CRM design & implementation

A number of managerial positions in sales, premier banking, international services and operations