Lucy Kelley Med, Lpc, Sscc Email & Phone Number

Bentonville, Ar, Us

Provide International access to counseling support. Working with adults and teenagers in major life transitions to find tools and skills to navigate hard places in their lives.

Siloam Springs, Arkansas, United States

Northwest Arkansas, Arkansas, United States

Bentonville, Arkansas, United States

Drive early career development programs for Walmart International from design to delivery, as well as iterative program improvements, to continually elevate our associate experience and equip them for success, including Associate Rewards, Internship and FT Rotation programs. Through a lens of:- Driving digital enablement - Reducing manual processes 20%- Enhancing quality- Increasing offerings to support People Partners

Create, implement, and lead global strategic change initiatives for COE in Fortune 1. Create, implement, and upskill COE team on curation processes to support learning initiatives. Develop significant supplier relationships to support COE functions. Key Achievements• Develop/implement communications & change initiatives for major global transformation initiatives in Merchandising and Leadership within first year. • Establish strategic partnerships with Walmart US and International markets resulting in over $500K in annual cost savings in supplier services, securing large content aggregation resources for enterprise learning and Leadership initiatives.• Establish strategic partnerships with cross-functional teams (Merch HR, Merch Ops, Merch Brands, Merch Communications, International Markets, Sam’s Club; LIO Activities Management, Digital Technology, Leadership Development and PMO) for program development, sponsorship, & launch.• Create all content for change communication elements from Executive, HR Business Partner, Manager, and Individual Contributor levels, ensuring common language and reinforcement of change initiatives.

Bentonville, Arkansas

Benchmarked leadership best practices and developed leader personas. Created strategy framework and delivered major enterprise Leadership Development Initiative, pivoting to 100% virtual during COVID. Identified and solicited program stakeholders. Executed, piloted, iterated, and scaled to global program. Key Achievements• Conducted biweekly sprint reviews of work product development with 30+ enterprise stakeholders for major Leadership Development initiative, to gather feedback and maintain enterprise alignment.• Implemented long term measurement strategy for Leadership Initiatives with Global People Analytics to establish business relevant program performance measures. • Developed, piloted, iterated, delivered, and scaled major Leadership Development initiative for Walmart US and International Markets. • Upskilled and supervised reallocated resources to ensure global Leadership Development initiative launch, scaled and on time.

Bentonville, Arkansas

Launched centralized pharmacist scheduling for Sam’s Club US which included introducing templated scheduling, centralized PTO management, and scheduling for a 7-state region spanning TX, OK, AR, MS, AL, LA, and FL (130+clubs). Key Achievements• Annual cost savings $1.2M results from new scheduling model, collaborative market partnerships, efficiencies, and best practices.• Adopted field Market Managers responsibilities (extra hours, credential renewal) due to new efficiencies.• Created weekly scorecard with key performance indicators for Market & Regional Managers.

Bentonville, Arkansas

Analyzed high volume of controlled substance order data. Identified and reported potentially fraudulent activity in Walmart pharmacies and DCs. Identified prescribing physicians of concern & submitted for review. Created consolidated biweekly presentation decks of prescribers for Controlled Substance Review Board. Key Achievements• Decommissioned distribution licenses of controlled substances working collaboratively with Walmart DCs, Licensing, State Licensing Boards and the DEA for risk mitigation. • Quickly became a high-volume, trusted reviewer that spotted trends and risk readily.

Bentonville, Ar

Managed supplier relationship withMember Services team($25M contract). Identified upsell and service improvement opportunities. Coordinated services across four Xerox service locations for call, chat and social. Key Achievements• Conducted annual and quarterly business reviews with Membership Services leadership & partners. • Built cross-functional partnerships with multiple teams (Private Brands, Bulk-purchasing, Member Operations, Gift Cards, Floral, Photo, eCommerce) to identify new opportunities and resolve issues. • Implemented recognition (Sam’s Club Allstar program) and quality improvement program for Xerox CSRMs.

Developed and implemented business development processes and services, product, and sales for retail and non-profit businesses. Consulted and implemented change recommendations and business development support services.Key Achievements• Implemented several business development programs (healthcare, fundraising) that resulted in new product offerings and processes that increased revenue (25%+) and shortened sales cycles significantly (50%).• Developed and implemented a coaching program for a healthcare insurance call center that resulted in winning J.D. Power’s Commercial Member Health Plan study, achieving the highest score on four of six factors – cost, coverage and benefits, claims processing, and provider choice.

Developed sales strategies & account development plans. Developed strong customer partnerships across the healthcare vertical. Introduced new products and services. Exceeded sales targets, earning multiple sales awards. Key Achievements• Designed, sold, and implemented innovative shared service models to grow business and serve customers better, securing 4-year contract renewal 12 months in advance with top major healthcare system. Largest and first of its kind across 20 states and120+ locations.• Developed/launched major change initiative (Healing without Harm) with top private healthcare system. • Salesperson of the Year 2009, 2010, 2011.

Recruited to turn-around Ford account. Exceeded sales targets, earning multiple sales awards. Developed innovative program models (pay for performance) that yielded high participation and exceptional financial results. Key Achievements•Rebuilt account relationships, earning the highest quality rating from Ford Purchasing while increasing annual revenue 625% ($1.2M to $8.7M) and expanded services into Canada in first two years.• Sold and launched three new pay-for-performance programs in one-year: Ford Centennial Celebration, Ford ESP Direct Mail Program, ConsumerDirect Dealer Direct Mail program, all yielding high performing results in creative, service and margin/revenue targets. • Salesperson of the Year 2003, 2005.

Certificate In Business Analytics, Business

Completed a certificate in Business Analytics 2/21-5/21

Certificate, Innovation Strategy

Completed a certificate in Innovation Strategy 9/20-12/20

Masters Of Education, Rehabilitation Counseling

Activities and Societies: Stipend recipient for two years based on academic performanceResearch assistant for department staff. Case.

Bachelor Of Arts, Psychology

Hs Diploma