●Provided exceptional customer service by actively engaging with guests and offering personalized product recommendations● 80% sales rate with customers on the floor● 50% hit rate for up-sales at register● Demonstrated in-depth product knowledge, explaining the technical aspects and benefits of Lululemon productsto hundreds of customers per week● Assisted in maintaining the store's visual merchandising standards, ensuring that products were attractivelydisplayed to generate greater sales interest● Collaborated with over 50 team members to consistently meet/exceed daily & monthly sales targets● Leveraged RFID Lululemon BBR devices to ensure every customer’s want was fulfilled

●Curated and managed organic social media and email content for five US businesses, with one Instagram account resulting in 30% follower growth in 3 months●Developed ten content calendars for businesses in home decor/interior design● Utilized Sprout Social to ensure target posting times and analytics for optimizing future posts for three clients●Analyzed weekly reports on leads from client websites and paid media campaigns for two clients● Helped develop a go-to-market content strategy for a new home services brand

●Creatively used merchandise expertise to educate, inform, inspire, and outfit the customer●Created a pleasurable buying experience for the customer●Awarded employee of the month in September 2022 for having the highest sign-up rate for the Athleta Gap credit card during checkout pitches, demonstrating exceptional customer engagement and sales skills

● Managed & created daily content for the B.N.B. Instagram, including follower engagement posts and advertisements for B.N.B. products & services● Consistently increased viewership of Instagram Reels from an average of 600 views per reel to an average of 5,000 views

● Created content (posts, stories & reels) for six Gaslamp Event Management (GEM) Instagram accounts● Generated demand and awareness of GEM offerings through daily social media updates for their four annual events and three event planning services● Assisted in human resources tasks, including managing email correspondence for all GEM accounts once every hour● Assisted in scouting five to ten talents for GEM and Downtown Dolls once a week

● Oversaw primary recruitment and informal continuous open recruitment, managing logistics, coordinating events, and leading a team of 30 active member recruiters● Recruited 24 new members during primary recruitment, exceeding the average new member class size of past years by 25%● Co-facilitated weekly chapter meetings regarding important updates for the chapter● Managed two social media accounts (Instagram & TikTok) of Alpha Delta Pi, Zeta Pi chapter at USD● Coordinated on-campus merchandising of ADPi for 100+ active members

●Updated and created 50+ digital media designs for website to appeal to today's customers●Trained in Kajabi, an online business platform for entrepreneurs

●Planned, organized, and executed 5-8 youth activities per year ranging from community support (food and clothing drives) to community youth engagement (literary-themed treasure hunts)●Assisted TAB manager in leading group meetings, creating meeting agendas, and organizing library events once a month

●Arranged merchandise on the sales floor in a strategic way to appeal to customers●Tagged and priced merchandise for the sales floor and accounted for inventory●Created first impressions by greeting customers as they entered the store