To act as the conduit between customers and internal personnel to ensure customers receive excellent experience, lead the marketing strategy for new and existing markets as well as manage and promote additional brands which the iDESo Group acquired.• Working collectively as a team and across departments and locations to champion continuous improvement and ensure the customers’ needs and expectations are always met• Completing essential customer prequalification questionnaires and platforms to gain approved supplier status (i.e. SafeContractor, Ariba, Constructionline)• Support QESH with internal and external audits gaining accreditations i.e. Achilles • Leading all internal communications within Baldwin & Francis including the organisation of Sales Team Meetings, Staff Socials and Team Building events• Management of 4 individual websites, Social Media pages and SEO campaigns to boost online presence working with multiple online agencies • Acting project manager on numerous annual exhibitions, conferences and internal open days including planning, implementation and attending with the sales team

Working within the Sales & Commercial team to further develop sales in the Rail sector of B&F and drive for growth and market presence within the sector.• Key account management - ensuring that outstanding positive strategic relationships with customers, prospects and stakeholders are achieved • Assisting the internal office team in project management when necessary• Working with the commercial bidding team to ensure bids are prioritised correctly, commercially viable and following up on these bids once submitted • Guaranteeing that stakeholders overall experience with B&F is positive and therefore retaining them for future projects • Organising & attending regular client meetings to discuss future and current projects and pipelines• Identifying, organising and attending various industry networking events and conferences

Working alongside the Managing Director & Sales teams to plan, deliver and measure marketing activities across all B&F's business sectors to support growth through an integrated marketing and sales strategy.• Conducting market research to clarify & identify opportunities and threats for B&F including competitor analysis and defining customer segments using a variety of profiling techniques• Creation and publication of marketing communication materials (both internal and external) to raise brand awareness • Management of effective relations with external creative/digital agencies• Working with the sales team on several Sales Lead Generation Projects and sales strategies • Planning, reporting, monitoring and reviewing marketing activities using a variety of different metrics & measurement models

Working alongside the Employability Hub within Sheffield Business School evaluating the proposed Work Shadowing scheme at SBS using a variety of Marketing Research methods to assess the launch of the scheme in academic year 14/15.Presented the evaluation's findings to all delegates at the 2014 ASET Conference at Northumbria University (September 4th 2014). The project involved: • Self-discipline and project management as the project was under strict timescales with regular updates to the ASET board essential • Gathering and analysing primary and secondary research from Employers and Students • Creation of recommendations with limited guidance from peers and colleagues using my own initiative • Presenting in public and ensuring the audience was engaged and fully understood the outcomes of the research

To provide support to the MK team on account and office administration, as well as client account PR work, all to gain an understanding of the agency and practical experience in the PR sector.The role involved a variety of client and office sales and administration activities including: • Researching, writing and distributing press releases• Developing client newsletters using InDesign• 'Selling in' stories to the media to the media via phone and answering any questions/queries they had regarding the story and then monitoring this media such as newspapers, blogs, magazines• Social media support - including Twitter, Facebook, Instagram ensuring content was engaging and appropriate to the individual client • Supporting events including press conferences and promotional events

Assisting the teachers to ensure a smooth, productive lesson that all the pupils enjoy and gain a positive experience from. Teaching tap, ballet and modern jazz from various syllabuses such as the BBO and IDTA.Also involved in the organisation and successful running of the schools bi-annual dance show at the Montgomery Theatre, Sheffield.

Sheffield Business School Events represent a key tool in the establishment of a strong and sustainable SBS network of collaborations and partnerships. As an Events Administrator, I helped to ensure these events were organised and facilitated, ran smoothly and were an overall success. I now feel confident and feel I have the essential skills to succeed in the events industry. Examples include:• ESRC Festival of Social Science 2012• Sheffield Business School Staff Conference 2013• Coaching & Mentoring Research Days• Inspirational Student Awards My placement also enhanced my Business Engagement skills As my team worked in a variety of business engagement projects it allowed me to engage teams of professionals externally and within the university who I established positive relationships with.

As a Sales Advisor at Republic, various skills, particularly my interpersonal skills have been developed to a high standard by offering quality customer service and solving any problems/queries customers have to ensure they have an enjoyable experience in store. I also assisted with visual merchandising, deliveries and sale set ups to guarantee that the store was ready for trading and to the best standard. My outstanding customer service was recognised after I recieved 100% satisfaction in one of Republic's Mystery Shopper Schemes and I regularly recieved positive feedback from customers and managers.