Lucy Makena Email and Phone Number

Managing resources and staff, developing and attaining sales goals, delivering customer service, and growing the branch revenues. Oversee the performance of other employees, capable of creating and sustaining the kind of structural support, system, leadership and mentorship to effectively manage a SMART team.

* Entering all new client details into the client registration system either manually or electronically.* Receiving, assisting, and directing clients in a courteous, efficient, and welcoming manner projecting a positive, friendly, and professional image.* Checking documents, and informing applicants of additional requirements and documents.* Ensuring all loans are properly documented with accurate and complete information.* Maintaining clients' right to privacy and confidentiality throughout the loan process.* interviewing applicants to collect information concerning their financial needs and give advice to customers on financial literacy* Answering customer questions, customer service* Ensuring conformity with credit policy.* Managing cash received.* Updating customer payment records.* Chasing payment of overdue bills and outstanding debts.* Negotiating suitable payment plans to facilitate payments/creating repayment plans.* Contact customers through outbound and inbound calls to collect debts.* Escalating calls.* Hitting collection targets.* Discussing customer financial statements.* Following legislative guidelines and the Privacy Act.

● Established, developed and maintained positive business and customerrelationships.● Presented, promoted and sold products using solid arguments to existing andprospective customers.● Supplied management with reports on customer needs, problems, interests,competitive activities and potential for new products and services.

● Ensured that the store was kept clean and organized daily.● Received, unloaded, and shelved supplies in an orderly way, checked thoroughly for quality,quantity, specification condition, condition which made it easy to access.● Maintained receipts, records, and filling of the daily sales.● Took physical inventory weekly to cross check with monthly inventory.● Ensured adequate record was kept and managed all documentation to confirm proper stocklevels and maintained inventory control by Fast in Fast out (FIFO).

● Supplied management with reports on customer needs, problems, interests, competitiveactivities and potential for new products and services daily.● Coordinated sales effort with team members and other departments and performed costbenefit and needs analysis of existed/potential customers to meet their needs.● Analyzed the territory market’s potential, track sales and status reports.● Reached out customers leads through calling and closed sales. I achieved agreed upon salestargets and outcomes within schedule.● Established, developed, and maintained positive business and customer relationship, keptabreast of best practices and promotional trends which helped meet customers’ needs.● Expedited the resolution of customers problems and complaints to maximize satisfaction.

● Created product awareness in the market and gave product demonstrations and samples toencourage customer purchase.● Developed and maintained good relationships with customers by providing support,information, and guidance.● Reported finding and demonstrations to the team leader.

● Efficiently received and verified stock materials before and after delivery.● Collected data and followed up overall inventory management daily.● Arranged and presented materials at their respective departments in an orderly manner.● Took physical inventory weekly to crosscheck with monthly inventory thus avoiding loss.

● Identified new market and business opportunities and created product awareness in themarket.● Maintained relationships with clients by providing support, information and guidance,researched and recommended new opportunities recommending profit and serviceimprovement.● Added professional and technical knowledge by attending workshops, reviewingprofessional publications, establishing person networks, participating in professionalsocieties.