Cx Business Partner Contact Centre
Current
Aug 2024 - Present
AeroLeads people directory · profile
Lucy Maore -(Mba, Cxs™️) Email & Phone Number
CX and Quality Assurance Enthusiast | Brand Identity and Strategy Direction Specialist | Exceptional Leader and People Manager
at
NCBA Group
LinkedIn matched
✓ Verified May 2026
3 data sources
Profile completeness 100%
Current company
Role
CX and Quality Assurance Enthusiast | Brand Identity and Strategy Direction Specialist | Exceptional Leader and People Manager
Location
Nairobi County, Kenya, Kenya
Company size
Who is Lucy Maore -(Mba, Cxs™️)? Overview
A concise factual answer block for searchers comparing this professional profile.
Quick answer
Lucy Maore -(Mba, Cxs™️) is listed as CX and Quality Assurance Enthusiast | Brand Identity and Strategy Direction Specialist | Exceptional Leader and People Manager at NCBA Group, a company with 772 employees, based in Nairobi County, Kenya, Kenya. AeroLeads shows a matched LinkedIn profile for Lucy Maore -(Mba, Cxs™️).
Lucy Maore -(Mba, Cxs™️) previously worked as CX Business Partner Contact Centre at Ncba Group and Quality Assurance Specialist at Sbm Bank Kenya. Lucy Maore -(Mba, Cxs™️) holds Master Of Business Administration - Mba, Strategic Management from United States International University - Africa.
Company email context
Email format at NCBA Group
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NCBA Group
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Profile bio
About Lucy Maore -(Mba, Cxs™️)
“A Driven CX, Customer Service and Customer Satisfaction professional with foundational background in Business Administration, Finance and Marketing.”Can do attitude, analytical thinker and passionate for solutions and revenue growth. Self-directed with the ability to perform efficiently in busy environment handling many tasks simultaneously. Collaborative team leader, with strong client facing talents, guiding and mentoring the delivery of excellent customer satisfaction.
Listed skills include Customer Service, Microsoft Office, Microsoft Excel, Microsoft Word, and 2 others.
Current workplace
Lucy Maore -(Mba, Cxs™️)'s current company
Company context helps verify the profile and gives searchers a useful next step.
Ncba Group
4 roles
Lucy Maore -(Mba, Cxs™️) work experience
A career timeline built from the work history available for this profile.
Quality Assurance Specialist
As i endeavor to lead a dynamic and talented team, I conduct continuous end to end systematic service quality checks aimed at identifying service gaps that negatively impact on the overall customer experience. My aim to improve brand identity involve continuously collecting feedback regarding the customer experience from external as well as internal.
Sep 2021 - Jun 2024
Customer Service Lead
Was available and able to respond in a prompt, timely, friendly, supportive and helpful manner to all customers who walked into the Thika branch in a professional, warm and friendly image. Ensured customers received excellent and consistent service by providing fast, accurate, relevant and useful information, regarding all aspects of SBM Bank Products and.
Aug 2018 - Sep 2021
Service Delivery Executive
Prioritized customer centricity to achieve world-class customers' experience by implementing CRM (Customer Relationship Management tool) in the bank and branches. Educated customer on all our products and services and encourage them to participate and give feedback. Garden City branch was among the best branch in collecting deposits via bank provided pay.
Sep 2013 - Aug 2018
Team & coworkers
Colleagues at NCBA Group
Other employees you can reach at ncbagroup.com. View company contacts for 772 employees →
JM
James Mwangi
Colleague at Ncba Group
Kenya, Kenya
View →
DS
Donnah Siso
Colleague at Ncba Group
Kisumu, Kisumu County, Kenya, Kenya
View →
VN
Valerie Nyaboke
Colleague at Ncba Group
Nairobi, Nairobi County, Kenya, Kenya
View →
EM
Eric Muchai
Colleague at Ncba Group
Nairobi County, Kenya, Kenya
View →
JK
Josephine Kilonzo
Colleague at Ncba Group
Nairobi, Nairobi County, Kenya, Kenya
View →
DO
Diana Oniare
Colleague at Ncba Group
Nairobi County, Kenya, Kenya
View →
JN
Joyce Nderu
Colleague at Ncba Group
Nairobi County, Kenya, Kenya
View →
VC
Villarine Chepkemoi
Colleague at Ncba Group
Nairobi County, Kenya, Kenya
View →
KO
Kevin Okech
Colleague at Ncba Group
Kenya, Kenya
View →
WK
Winnie Karuga (Cisa)
Colleague at Ncba Group
Nairobi County, Kenya, Kenya
View →
James Mwangi
Colleague at Ncba Group
Kenya, Kenya
View →
DS
Donnah Siso
Colleague at Ncba Group
Kisumu, Kisumu County, Kenya, Kenya
View →
VN
Valerie Nyaboke
Colleague at Ncba Group
Nairobi, Nairobi County, Kenya, Kenya
View →
EM
Eric Muchai
Colleague at Ncba Group
Nairobi County, Kenya, Kenya
View →
JK
Josephine Kilonzo
Colleague at Ncba Group
Nairobi, Nairobi County, Kenya, Kenya
View →
DO
Diana Oniare
Colleague at Ncba Group
Nairobi County, Kenya, Kenya
View →
JN
Joyce Nderu
Colleague at Ncba Group
Nairobi County, Kenya, Kenya
View →
VC
Villarine Chepkemoi
Colleague at Ncba Group
Nairobi County, Kenya, Kenya
View →
KO
Kevin Okech
Colleague at Ncba Group
Kenya, Kenya
View →
WK
Winnie Karuga (Cisa)
Colleague at Ncba Group
Nairobi County, Kenya, Kenya
View →
2 education records
Lucy Maore -(Mba, Cxs™️) education
Master Of Business Administration - Mba, Strategic Management
Bachelor Of Business Administration - Bba, Finance And Financial Management Services
FAQ
Frequently asked questions about Lucy Maore -(Mba, Cxs™️)
Quick answers generated from the profile data available on this page.
What company does Lucy Maore -(Mba, Cxs™️) work for?
Lucy Maore -(Mba, Cxs™️) works for NCBA Group.
What is Lucy Maore -(Mba, Cxs™️)'s role at NCBA Group?
Lucy Maore -(Mba, Cxs™️) is listed as CX and Quality Assurance Enthusiast | Brand Identity and Strategy Direction Specialist | Exceptional Leader and People Manager at NCBA Group.
Where is Lucy Maore -(Mba, Cxs™️) based?
Lucy Maore -(Mba, Cxs™️) is based in Nairobi County, Kenya, Kenya while working with NCBA Group.
What companies has Lucy Maore -(Mba, Cxs™️) worked for?
Lucy Maore -(Mba, Cxs™️) has worked for Ncba Group, Sbm Bank Kenya, and Chase Bank Kenya Ltd.
Who are Lucy Maore -(Mba, Cxs™️)'s colleagues at NCBA Group?
Lucy Maore -(Mba, Cxs™️)'s colleagues at NCBA Group include James Mwangi, Donnah Siso, Valerie Nyaboke, Eric Muchai, and Josephine Kilonzo.
How can I contact Lucy Maore -(Mba, Cxs™️)?
You can use AeroLeads to view verified contact signals for Lucy Maore -(Mba, Cxs™️) at NCBA Group, including work email, phone, and LinkedIn data when available.
What schools did Lucy Maore -(Mba, Cxs™️) attend?
Lucy Maore -(Mba, Cxs™️) holds Master Of Business Administration - Mba, Strategic Management from United States International University - Africa.
What skills is Lucy Maore -(Mba, Cxs™️) known for?
Lucy Maore -(Mba, Cxs™️) is listed with skills including Customer Service, Microsoft Office, Microsoft Excel, Microsoft Word, Powerpoint, and Research.
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