AeroLeads people directory · profile
Lucy Millard Email & Phone Number
Head of Client Success, North America
at
BNY
1 work email found
@masttro.com
LinkedIn matched
✓ Verified Jul 2026
4 data sources
Profile completeness 100%
Current company
Role
Head of Client Success, North America
Location
New York City Metropolitan Area, United States
Company size
Who is Lucy Millard? Overview
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Quick answer
Lucy Millard is listed as Head of Client Success, North America at BNY, a with 4221 employees, based in New York City Metropolitan Area, United States. AeroLeads shows a work email signal at masttro.com and a matched LinkedIn profile for Lucy Millard.
Lucy Millard previously worked as Director, Growth Ventures at Bny and Global Head of Client Experience at Masttro. Lucy Millard holds Bba, With Distinction, Finance from Emory University - Goizueta Business School.
Company email context
Email format at BNY
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{first_initial}{last}@masttro.com
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AeroLeads found 1 current-domain work email signal for Lucy Millard. Compare company email patterns before reaching out.
Profile bio
About Lucy Millard
A valued partner and trusted resource with a proven track record in financial services and the technology industry. Passionate about continuous learning, building teams with vision and purpose, collaborating globally and cross-functionally. A proactive problem solver who improves inefficiencies, creates sustainable processes and strategic missions, and delivers value to clients and stakeholders.
Listed skills include Finance, Investments, Financial Analysis, Business Development, and 1 others.
Current workplace
Lucy Millard's current company
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Bny
9 roles
Lucy Millard work experience
A career timeline built from the work history available for this profile.
Director, Growth Ventures
Current
Sep 2024 - Present
Global Head Of Client Experience
- Reported directly to the CEO, responsible for the second largest P&L at a growth stage fintech SaaS- Grew gross retention by 2% across 240 clients by building firm’s first account management function- Scaled service delivery, increasing team utilization by 25% by designing tiered offering, team extension model, and operating playbook- Created and managed to customer health score KPIs to drive predictive capabilities on churn, opportunities for product expansion, and benchmarking global team performance- Shrunk implementation time by 40% over 9 months by identifying onboarding friction points, implementing time-bound ‘Client Success Plans’ frameworks, and creating ‘Gold Standard’ concept to define and scale highest and best use of modules and data sources- Drove bottoms up profitability analysis on key offerings in partnership with Finance team, enabling operating committee to evaluate priorities and ultimately improving firm’s operating margin- Built an instructional design team responsible for creating platform knowledge center to de-risk 20% of revenue attrition over 6-months, two months ahead of schedule, on a limited budget- Executed upsell campaign growing client segment by 10%, developing business case for alternative investment product expansion, and presented quarterly results to external board
Oct 2023 - Sep 2024
Executive Director, Head Of Global Solutions Engineering Team
• Launched Global Solutions Engineering Team in August 2021, scaling into global function and adding a BDR role in fall 2022 and integrating the Global Onboarding Team in Q1 2023
Aug 2021 - Oct 2023
Vice President, Head Of Institutional Client Team
Dec 2020 - Jul 2021
Vice President, Client Success Team
Aug 2017 - Dec 2020
Business Development Manager
La Mariposa Usa
• Generated 100% growth in global client segment with no marketing budget • Slashed operating costs by consolidating team structure and redefining services offered • Taught hundreds of international guests polo basics in Argentina, seeding future business growth • Prepared 50+ young Argentine horses (key revenue source) for profitable sale via polo and behavioral skills training
Nov 2014 - Aug 2015
Financial Investment Professional
• Identified idle cash and increased assets on fee by 3% QoQ• Generated multi-million AUM inflows by creating and executing analytical pre-sale asset allocation models• Delivered holistic advice, combining retirement, estate, and tax planning with investment strategies to family offices and UHNW clients • Team expert on private equity, hedge funds, and structured products • Cut 20 team hours per week by inventing automated processes to adhere to firm initiatives and led all US offices in performance and adoption of new compliance and business requirements• Top-quartile performer, promoted from Summer Analyst to Senior Associate on team managing $3BN+ AUM
Jul 2012 - Oct 2014
Financial Analyst
Jun 2009 - Jul 2012
3 education records
Lucy Millard education
Bba, With Distinction, Finance
Emory University - Goizueta Business School
Master Of Business Administration - Mba, Finance, Entrepreneurship, Leadership & Change Management
Nyu Stern School Of Business
High School Diploma
The Chapin School
FAQ
Frequently asked questions about Lucy Millard
Quick answers generated from the profile data available on this page.
What company does Lucy Millard work for?
Lucy Millard works for BNY.
What is Lucy Millard's role at BNY?
Lucy Millard is listed as Head of Client Success, North America at BNY.
What is Lucy Millard's email address?
AeroLeads has found 1 work email signal at @masttro.com for Lucy Millard at BNY.
Where is Lucy Millard based?
Lucy Millard is based in New York City Metropolitan Area, United States while working with BNY.
What companies has Lucy Millard worked for?
Lucy Millard has worked for Bny, Masttro, La Mariposa Usa, and Goldman Sachs.
How can I contact Lucy Millard?
You can use AeroLeads to view verified contact signals for Lucy Millard at BNY, including work email, phone, and LinkedIn data when available.
What schools did Lucy Millard attend?
Lucy Millard holds Bba, With Distinction, Finance from Emory University - Goizueta Business School.
What skills is Lucy Millard known for?
Lucy Millard is listed with skills including Finance, Investments, Financial Analysis, Business Development, and Microsoft Excel.
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