Lucy Moore Email & Phone Number

Pittsburgh, Pa, Us

•Applied Adult Learning Principles to create tailored, interactive, eLearning experiences for the digital and retail sales teams•Selected, implemented, and trained teams on the new Learning Management System, Brainier.•Authored eLearning courses via Articulate Rise on new or updated processes and products•Designed job aids to train strategic partners on brand story and products •Analyzed assessment data to gauge learner retention, monitor and adjust training as needed •Developed vital instructor-led training on Communication Skills to include interactive, hands-on exercises and skill practices to enhance memory retention and practical application of learning•Designed, developed, and implemented sales training manuals for store managers to complement and enhance the Sales Onboarding eLearning for new hires•Created and edited training videos on new products and processes for the sales team•Worked with teams of of subject matter experts (SMEs) to create and launch sales training on guest interactions and pitching products•Launched weekly video series to update and train teams on new products, processes which enhanced communication and fostered continuous learning for the sales and customer experience teams

San Antonio, Texas, United States

•Conducted needs analyses to identify knowledge gaps and identified corresponding performance objectives to close learning gaps by 65%•Collaborated with cross-functional project teams to set project goals and milestones for training curriculum development•Achieved desired business outcomes by designing and delivering high-impact, instructor-led presentations, that creatively met standards of quality on time and within budget.•Utilized backwards design to increase scores on district assessments by 85%•Applied the ADDIE model to design and develop 150+ learner-centric development experiences using creative, innovative, and evidence-based approaches•Revised existing courses, deliverables and eLearning documents as needed to ensure alignment to company goals, objectives, and industry standards.•Managed presentation content and assessment data in the Learning Management System (LMS) PowerSchool and ensured accuracy of documented material.

San Antonio, Texas

•Developed learning objectives and created accessible, inclusive learning solutions to address unique learner needs•Implemented 500+ hours of strategic learning solutions based on current research and best practices, which resulted in 95% positive learner feedback •Developed classroom, digital, video, and multi-media content in order to engage learners for interactive and effective learning experiences•Converted 100+ hours of course content into eLearning and blended learning within 3 months•Managed multiple projects simultaneously to promote learner success and reach school district goals•Evaluated and interpreted data gathered from formative and summative assessments to determine the effectiveness of learning solutions.•Identified a systematic plan to support the lowest 15% of the learner population to meet and exceed company-wide goals

Seongnam, Gyeonggi-Do, Korea

•Taught six multilevel sections of elementary English in a South Korean English Academy.•Developed interactive and engaging slide decks for instructor-led training on various cultural topics•Developed curriculum, wrote student evaluations, and chaperoned field trips.

Denton, Texas

• Developed instructor-led lessons in order to engage and challenge elementary-aged students• Developed and taught Math, Science, and English curriculum to a group of 25 learners• Collaborated with stakeholders in order to ensure the best school environment for the learners

Bachelor'S Degree, Business, Sociology, Psychology

Professional School Counseling, 4.0 Gpa

Psychology