- On-boarding new priority products from the Product engineering teams into the global business units from early adopter phase to mass roll out- Transition digital products to a scalable and cost effective operating model- Own the 3rd party vendor integrations to RXAPI roadmap - plan and work closely with the Integrations team and vendors to deliver on time and within budget - Embed agile ways of working within the Product Success team- Programme management - oversee Product Success programme of work- Reporting and tracking of digital product adoption, including OKR milestone creation and monitoring

- Rollout of a new global digital platform (large scale digital agile transformation) - including decommission of the old platform and the migration of multiple 3rd party vendor integrations (API)- Assurance across the rollout programme including risk & issue management, staffing & capacity planning- Stakeholder management at all levels- Budget management- Supported the collaboration between Delivery & Rollout streams

• Responsible for the delivery of the customer networking platforms • Introduced project management practises across a cross functional department including process mapping, project plans, use of Jira, daily stand-ups and RAG reporting• Successfully implemented agile framework for front end development projects• Owned the online registration process – worked with vendors to deliver functionality and with IT to manage data integrations, SSO and use of API’s • Worked with internal and external product development teams to specify business requirements to ensure the roadmap delivered strategic objectives• Championed effective and efficient service delivery to internal customers• Served as incident escalation point for internal customer support issues with the platforms• Managed contract, relationship and budget for key software provider• Ensured business processes were replicated and translated efficiently into online platforms following systems transformation • Implemented streamlined end to end online registration process and rolled out across the business to reduce set up time• Set up product working group to share best practise, understand user requirements and priorities and standardise process• Led and performance managed the Digital Operations team – split into 4 key areas: platforms; product and front end development; project management; online registration• Supported the team in their collaboration with the business to prioritise, innovate and implement systems

• Managed hackathon project to re-design and develop the core brand website and quote engine in a 2 week timeframe• Championed integration of new ecommerce platform and transitioned into the operational teams • Developed and managed the digital project roadmap• Managed and developed the Digital Marketing Team consisting of Project Managers, Testing Analysts, Creative, Marketing, Content roles and Developers• Managed key internal and external supplier relationships, promoting cross departmental working including paid search / SEO agencies• Oversaw web performance, analytics and conversion KPIs - working with product and client teams to support their revenue and profitability objectives

• Delivered a programme of digital projects across a range of internal and external clients including Indesit, Argos, Sky Protect, Whirlpool• Recruited, managed & developed web project management team to provide a consistent high standard of delivery to time and budget• Acted as key business contact for IT for digital initiatives to ensure justification of scope and benefits and to manage stakeholders• Led all digital project initiatives within the overall marketing strategy• Ensured commercial benefits were realised from project delivery• Identified & delivered new opportunities for web development – worked with developers to overhaul the release process• Developed & maintained network of key business relationships in order to achieve delivery

• Project managed a large international ecommerce project to replace an online registration and upsell platform from early stage initiation to implementation. This covered all front end aspects: content, UX, design, translation, UI development, UAT, training and implementation • Rolled out the platform across multiple clients and implemented an efficient on-going build and deploy process• Introduced a robust testing approach to minimise the bugs at client testing phase• Provided planning and management expertise to the Marketing department with specific remit for online initiatives including RAID management and scope control• Tasks included analysis and construction of new project plans and regular reporting on progress against plan and budget. The role worked closely with technical project managers• Ran code deployments overnight with technical team and provided hands-on testing and business rollback decisions

• Project managed all information systems projects within the Diabetes Research Network (DRN) working with a variety of senior clinical stakeholders• Built and rolled out SharePoint portals across each of the UK local research networks working closely with stakeholders to gather requirements and deliver training• Set up a database system to provide and administrate detailed MI reports to highlight network performance• Built the first DRN website from scratch and managed on-going improvement plan• Developed information systems strategy for the Network to plan the long term goals• Developed system to support the collection of patient data within the DRN and Clinical Trials Unit study activities• Managed the IS team to ensure targets were met and delivered successfully• Represented DRN at external meetings across the UK, to ensure requirements put forward and to communicate progress

• Managed Information Systems projects within the Diabetes Research Network (DRN)• Set up systems to calculate detailed MI reports to highlight network performance• Developed systems to support the DRN and Clinical Trials Unit activities• Assisted with IT training• Supported team with IT queries

Japanese shipping company - Business Process Improvement/Information System Group• Assisted BPI Project Managers in evaluation and administering tasks for the correct implementation of business process solutions• Provided translation of business requirements to Developers• Provided project management support for in-house IT solutions• Developed small scale Microsoft solutions.• 1st line application support of Oracle database – including trouble shooting, reference and backend table maintenance, analysed data and produced reports using ODBC link• Maintained accurate documentation about project costs and other resources.

• Translated business requirements from a data brief using the appropriate criteria, screened against relevant marketing and data protection files• Produced management information reports - campaign analysis• Prepared prospect list data (internal and external data lists) for marketing, by cleansing data against industry suppression files and formatting and cleaning records ready for marketing• Developed user applications and provided technical solutions to the commercial and sales departments – designing, building, developing and maintaining database systems using Microsoft Access. • Extracted data lists from the marketing database (Oracle) using Business Objects

• Maintained and developed business relationships with intermediaries• Produced timely and accurate documentation• Underwrote new and existing business profitably, accurately and in line with established underwriting practice• Assisted and coached colleagues with technical and procedural aspects of underwriting

• Supported 6 Account Managers – provided monthly management information reports (including gross written premium and loss ratios, split by individual brokers), assisted with IT related queries, and managed their diaries and telephone coverage• Automated some of the regular reports to speed up the process and improve the quality of the documentation.• Supported 5 small brokers – dealt with everyday problems, provided package quotations, liaised with underwriters, assisted in setting up new deals• Accompanied Account Managers on broker visits