I manage a busy and diverse team within DTS supporting a range of Virtual Learning Tools including Blackboard, Turnitin, Pebblepad and Padlet. My primary responsibilities are the planning and management for with projects and standard work requests associated with those and several other systems. I manage supplier relationships, work stream planning and capacity management. Alongside this I am also the Change Process Owner with responsibility for reporting, management, updates, training and implementation of the change process. I work closely with a group of change coordinators to ensure that they have the skills and knowledge they need to approve and review changes. I also chair the weekly CAB meetings and represent change at other meetings as needed such as the Technical Design Authority. I am passionate about higher education, and I believe firmly in working together as a team to meet our common aim of providing the best student experience possible. As part of this I take opportunities to share knowledge within my immediate team and the wider university environment.