Lucy Posch Email & Phone Number

Sydney, New South Wales, Australia

Mantra Ettalong Beach Resort, Central Coast NSW

• At the helm of Mantra Ettalong Beach Resort, I align our commercial activities with overarching hotel goals to boost business performance. I spearhead the hotel management team, fostering collaboration and refining.
• Boosted property standards and enhanced owner relations via strategic discussions with stakeholders.
• Elevated hotel visibility and fostered community relations through active local community engagement initiatives.
• Increased hotel profitability and strengthened market position by forging and leveraging strategic partnerships.
• Reduced single-use plastics significantly, improved sustainable procurement practices.
• Enhanced staff satisfaction and retention through dynamic employee engagement strategies.

Novotel Sydney Manly Pacific

• As Division Manager, I managed over 70 staff across various departments, ensuring professional growth and high performance. I played a pivotal role in stakeholder engagement and was integral in data compilation and.
• Enhanced team performance and professional development through targeted training and comprehensive management strategies.
• Facilitated informed decision-making with detailed guest satisfaction analyses presented to the General Manager and department heads.
• Achieved cost savings and upheld budget discipline through financial oversight and operational efficiencies.
• Elevated guest satisfaction significantly by spearheading a dedicated improvement committee and addressing senior-level complaints effectively.
• Streamlined operations and introduced COVID-safe business protocols, ensuring safety and adaptability.

Sydney, Australia

• As Front Office Manager, I was instrumental in driving key performance metrics, managing a team of 60 across various front office departments. I led significant projects, including a security overhaul with new CCTV.
• Exceeded revenue goals and loyalty program targets through innovative strategies and motivating the team.
• Enhanced career development and retention by deploying comprehensive progression plans for staff across multiple departments.
• Ensured high compliance with brand standards and security measures, leading successful internal audits and technology upgrades.
• Improved productivity and performance by proposing and securing budget for Front Office restructuring.

Whale Beach, NSW

Novotel/Ibis Sydney Olympic Park

Novotel Sydney Manly Beach

Master'S, Sustainability & Climate Policy (Present), Distinction Average

My academic journey at Curtin University revolves around dissecting and evaluating sustainable practices and technologies across diverse.

Bachelor Of Business Administration - Bba, Hospitality Administration/Management