Key responsibilities:- Development of new policies and procedures - Management of Southern Water's health and safety management system - Executive level reporting of performance, trends and insights to Southern Water's Board and Executive Leadership Team- Delivery of insightful communications that enable others to take action - Business management activities including budget management for the Health, Safety, Security and Wellbeing Team- Change Management activities supporting the development and integration of the new Health, Safety, Security and Wellbeing Strategy- Development and maintenance of the Governance Framework for the Health, Safety, Security and Wellbeing team- Management of the business continuity plan and pandemic planning- Risk management - Big data - using data to identify trends and actionable insights and creation of dashboard- Development of audit management systems and processes- Ensuring appropriate governance around legislative compliance

The Water Act 2014 was amended to allow the introduction of competition to the whole of the non-household market inEngland and Wales from April 2017. The Market Reform transformation programme was Southern Water’s mechanismfor preparing for this change.Lucy Pritchard BA(Hons) DipNebosh GradIOSH +44 7870 588 8053 | 4Responsibilities• Market Entry Assurance lead for Southern Water.• Validation of all programme documentation, underpinning the knowledge transfer process.• Production of management information and running steering group meetings.• Provision of PMO support to the PMO Manager, latterly acting as PMO Manager at project close out.• Management of programme risk register and risk management processes.• Proactively seeking information from a range of stakeholders from various levels within the business.• Development of communications strategies and materials to support the introduction of the competitive nonhousehold market.• Development of the department’s health, safety and wellbeing plan including innovative activities to drive theright behaviour and a combination of leading and lagging indicators to measure performance.Achievements• Represented Southern Water at industry meetings run by MOSL (the market operator of England’s nonhousehold water market)• Successfully achieved market entry assurance for Southern Water

The Construction Design and Management Regulations exist in the UK to ensure compliance with the EU Mobile Works Directive. They regulate the way construction projects are designed and managed. The regulations were amended in 2015 and therefore required amendments to the way Southern Water complies with the Regulations. This also came at a time when Southern Water had insourced its engineering capability which had a bearing on the processes required to comply with the revised Regulations. • Development and embedding processes and procedures to ensure regulatory compliance with the revised Construction Design and Management (CDM) Regulations 2015 across the £1,000m AMP 6 delivery programme.• Development of materials to present Southern Water’s corporate positon to the Board, Directors and Senior Leadership teams across the business• Development of materials to ensure all parties understood their duties under the revised regulations• Stakeholder management of all parties involved in complying with the CDM regulations including the Senior Leadership team, Chief Engineer, Head of H&S, Project Managers and Supply Chain representatives. • Collation of management information to enable measurement of performance against statute duties• Creation, updating, and rationalisation of Southern Water’s H&S processes and procedures to ensure compliance with relevant legislation and incorporation of best practice.• Project management of Southern Water’s Health and Safety Supply Chain Conference • Development and management of the departmental H&S plan.

Southern Water operates in a regulatory environment and is required to produce a Business Plan every five years which is approved by Ofwat (the Regulator). This Business Plan sets out what the company will deliver over the five year period and defines what Southern Water can charge its customers; this process is referred to a Price Review (PR). PR14 was the first such PR to require consultation and research with customers to understand their preferences priorities of Southern Water’s service provision. • Management of the delivery of research and insight activities both in-house and by partner research organisations t agreed cost, quality and time constraints. • Supporting the delivery of the Company’s Strategic Statement and Business Plan through the delivery of robust and appropriate customer research • Building strong and effective working relationships with research Service Providers, other members of the team, and internal and external stakeholders • Development of research briefs and tendering of these with external service providers• Development of internal research procedures and solutions to deliver key insight to inform strategic business decisions. • Development and implementation of internal peer review and quality assurance processes and procedures • Development and applying appropriate governance including change control, risk management and budget control for the research and insight element of the price review• Provision of management information to support accurate and timely reporting across the PR14 Price Review Project. • Project management of Southern Water’s Health and Safety Supply Chain Conference. • Represented Southern Water as part of the UKWIR industry research into potential changes in supply pipe ownership

Southern Water’s engineering capability, delivery of Developer Services and the CDM Co-ordinator capability under the Construction Design and Management regulations were at this time outsourced to six third-party suppliers under the Engineering Master Framework agreement. The Commercial and Contract Performance team ensured that work was sourced via the most cost effective method possible and to help deliver the solution required for a project to enable it to be designed and passed from Assets to Operations or Capital Delivery and monitored the performance of the service providers. • Management of the contracts within the Engineering Master Framework both onshore and offshore including the managing of changes to these contracts• Measuring the performance of engineering contracts against agreed Service Level Agreements (SLAs) • Representative from Assets in pandemic planning for Swine Flu outbreak• Development of H&S plan for the Asset Management Directorate• Establishment of improved processes for the procurement of engineering services – the Centres of Excellence procurement model • Ensuring sourcing activities and projects deliver value for money, lowest whole life cost and outputs which meet required ISO9001 quality standards

Management of contracts set up within the Engineering Master Framework agreement.• Key liaison with account managers of outsourced engineering work, both onshore and offshore.• Monitoring performance against defined Service Level Agreements.• Responsible for supporting the Commercial Category Managers throughout the procurement process.• Worked with the PMO Manager to develop the first Commercial Project Management Office to support theCommercial function and provide key management information.• Cash flow project – identifying ways of improving cash flow through a thorough analysis of customer debtcategories and implementing strategies to mitigate cash flow issues.• Project Jigsaw – identifying all unbilled customers within the Southern Water region and setting up systems tocollect historical charges.• Former debt project – identifying ways of reducing aged debtors and implementing new ways of working

Played a pivotal role in the successful completion of a number of projects to identify methods of increasing Southern Water’s non-regulated income streams• Involved in the development of Southern Water’s Change Management Office with remit to review and benchmark various business processes with a view to outsourcing those with a more transactional nature. • Participated it Southern Water’s first off shoring project (GSS Remediation Project), and additionally, with a number of other contracts for off shored business processes. • Responsible for SW audit and quality assurance on the project to BS6000/6001 and working with KPMG during their audit of the project both onshore and offshore