Lucy Brown Email & Phone Number

London, GB

Hammersmith, England, United Kingdom

Responsible for deploying SPM/FSM modules of Service Now across Infrastructure (covering Customer Build, Civils, New Build & Repairs). This involved:1. Upskilling the internal squad on Service Now2. Embedding a new Partner who completed development/ deployment3. Redesigned all existing processes & operating procedures with a team of BAs which impacted all.

Hammersmith, England, United Kingdom

Delivery of new Order Statuses within the system to aid customer conversations, reduce handling time & highlight bottlenecks across the order journey.Delivery of automatic customer activation for eligible orders - including a full review of communications, order journey, website information & MyAccount improvements.

Hammersmith, England, United Kingdom

Woking, England, United Kingdom

- Product Owner for Dynamics 365 CRM (internal facing), Microsoft Portal (Retailer facing) and SAP Sales.- Supported 700+ business users across Sales, Marketing, Aftersales, Motorsport & Marketing- Transformed the CI Pipeline from a year outlook to a Quarterly Strategic pipeline to allow for increased agile working- Recruitment and direct line management.

Woking

Responsible for managing a portfolio of changes including prioritisation of activities across all areas of sales and marketing (MSO, Marketing, Sales, Motorsport and Aftersales). Project management & lead systems, data, process, and procedure projects from cradle to grave including the prioritisation of project team workloads and deliverables.Work with.

Woking, Surrey, United Kingdom

Working closely with Sales, Aftersales and Marketing to highlight process and system improvements. This role involves recognising and managing system and process improvements across the business areas from cradle to grave. Key objectives within this have been GDPR compliance, business process generation and Data Migration of all customer data held.

I worked in four different areas of the business to date including; Army Apprenticeship contracts, Heathrow Baggage System, London Fire Brigade Fleet contract and Central Fleet Capability Team. Throughout these roles I have worked on a variety of projects such as:o Project Managing a change management programme within the Army Contractso Designing and.

Rivervale Barn Yateley

Milton Keynes

Throughout this time I rotated throughout the various working areas at Volkswagen Group's National Learning Centre. I also spent a large proportion of time creating reports for management.

Milton Keynes, United Kingdom

• Internship with Babcock International Group, working primarily with the learning and development services for the Volkswagen Group UK.Projects managed throughout this time include:
• VWCV Caddy & Transporter Technical Launch
• AUDI Technical Recruitment Tool Review
• SEAT Sales Process Validation
• VWPC Digital Reception - co managed
• AUDI Accessories WBTI also spent a large amount of my time producing reports for the People Development Consultants and assisting with the development of a reporting tool for the VWG LMS system with the Innovation &.

Milton Keynes, United Kingdom

• Focus on staff retention, customer satisfaction, adding value to the network and focus of technical proficiency
• Support Customer Quality with key reports and incentives for the network
• Involvement with creating the 3/5 Year People Development Plan
• Providing Area Managers and People Development Manager with key reports and analytical tools to aid in the strategic development for the Network Capacity
• Point of contact for every delegate within the VWCV Network for any People Standards Queries

Yateley, England

Having worked at Rivervale Barn, Yateley for a number of years it has helped me to develop my communication skills and self-confidence. Working at weddings it is essential to have attention to detail and a positive working attitude.

Bachelor Of Science (Bsc) / Bachelor Honours (Bhons), Mathematics And Business Studies, 1St Class Honours

Activities and Societies: Student Representative for Business School in 2nd Year. Student Representative for Mathematics School in Final.

A Levels, Mathematics, Business, Accounting And Biology, B,B,B,D

Activities and Societies: Played Netball for Surrey Netball Club throughout college and for three years prior to this.