Lucy Oliver Email & Phone Number

United Kingdom

•Creating tailored customer experiences by funnelling consumer information provided, to ensure the services suits their preferences and needs.• Become the #1 Bobbi Brown across Fenwick stores • Moved into top 5 highest selling brands in Fenwick, Kingston•Responsibilities of managing the counter due to predominant lone working and during management leave.•Consistently exceeding personal and team targets with instances over 50% of personal target.•Collation, analysis, and assessment of consumer information to understand previous customer experiences, to upsell and increase customer retention.•Evident increase of repeat store visits from customers year on year and a return of lapsed spenders•Manage and host scheduled make up and skincare bookings.• Running quarterly brand stock take and order replenishment •Manage till start and close tenders, cash drops and deposits.•Manage and work within the expectations of both the Bobbi Brown brand and Fenwick concession store managerial staff.•Proactively pitch and run seasonal event ideas and assist in executing planning cycles across calendar year events.•Confidently manage customer concerns and aftercare.

Croydon, England, United Kingdom

• Collaborating with agency stakeholders to ensure the Safer Croydon Partnership’s public health approach in reducing domestic abuse is data-driven• Collation, analysis, and assessment of information from a wide variety of internal and external sources targeting domestic abuse issues in communities in the short, medium, and long-term for the VAWG strategy• Undertaking of qualitative and quantitative research to inform partnership priorities a• Presenting analytical outcomes to agency stakeholders• To meet with other domestic abuse services from neighbouring boroughs for cross-borough intel • Developing and maintaining relationships with agencies, organisations, and sectors, to achieve effective multi-agency support for strategic priorities.

Croydon, England, United Kingdom

• Central contact for agencies across the Domestic Abuse Perpetrator Panels; liaising with police, social workers, IDVA services, drugs and alcohol services and mental health services• Implement data and administration systems to provide efficient work processes• Coordinating strategy meetings (x2 weekly) and creating actions plans and managing deadlines for agency contacts• Quarterly data analysis: Managing large data sets across the boroughs of Croydon, Sutton, and Bromley - Averaging 1,300 services users quarterly across alleged perpetrators, victim/survivors and children and young people• Presenting information and findings, coordinating and minute taking in fast paced meetings• Working to pressurised, changing deadlines whilst maintaining policy guidelines• Manage challenging situations effectively and sensitively, both internally and externally• Abide by data protection (GPDR) processes

Surrey

• Community Instructor: Clubbercise, and Zumba, and Total Body Conditioning• Freelance gym instructor for David Lloyd, Virgin Active, Nuffield Health and Everyone Active teaching BodyPump, Zumba and exercise to music classes such as aerobics and body conditioning classes• First Aid trained (valid for 3 years)

London, United Kingdom

• Account managing high level local authority and commercial clients• Negotiate with local authority and commercial clients i.e. council, estate agents, schools• Negotiate and manage trading deals with suppliers regarding account credit and payment• Manage budgets i.e. material and labour costs, contractor and staff payments• Diary management of the team; across multiple sites per day • Managing multiple travel arrangement of vehicles and arranging and expensing public travel• Work Returns and book-keeping• First point of contact for telephone and mail customer queries, including domestic clients• Managing queries and creating a ‘deadline calendar’ to ensure responses are managed in the correct timeframes• Liaise with business contacts such fleet vehicle hire, uniform designers and garage repairs

Hammersmith

• Responsible for new business clients, lapsed spenders and new/category business growth • Facilitate and lead Immediate Media cross platform brainstorms and pitches • Create and present commercial partnerships with clients such as Nestle, Reckitt Benckiser and Lidl • Working across digital, mobile, social media - live events, app, events, email and newsletter • Work with clients, PR agencies and media agencies that require brand re-education - spend growth • Working at brand events, liaising with both clients and the general public • Weekly reporting the the heads of department, actual vs target, outlining growth/risk, re/forecasting • Work closely with the Insight/Research team to highlight up and coming consumer trends to take to market

Endeavour House

• Implement and pitch large scale, commercial, creative partnerships • Working across digital, press and social media platforms, email and newsletter • Relationships with key decision makers: Heads of Marketing/Advertising including Proctor & Gamble, Unilever and Johnson & Johnson • New business proposals and account management of key client relationships • Represent and collaborate with clients, PR agencies and media agencies • Working alongside the editor, Commercial Director and publisher to develop commercial partnership concepts • Budgeting, forecasting, YoY volume and share of market against targets: growth and retention • Review market trends and consumer insight with tools such as TGI and Nielsen to grow revenue • Recruit, manage and devise AMs personal strategies and development

• Working alongside the Brand Director to implement team strategies - sub Mother & Baby Brand Director role • Consistently hitting/exceeding targets - quarterly and the end of year target - in tough niche magazine markets • Representing an extensive agency portfolio • Pitch across the portfolios - seven brands - to retain or win new business against competitor titles • Generating and presenting creative proposals; pitching across magazine, digital, iPad and magazine reprints • Expanding categories to target new client opprtunities • Manage Account Manager/Sales Executive inductions, personal strategies and internal/external development • Attend planning meetings with editorial, marketing and publishing teams to report current business position and strategy • Leads management - Reporting advertising share and volume against competitor set to action mitigation plan • Agency event planning

• Agency and client relationships to senior contacts and decision makers • Representing an agency portfolio worth approximately £2million across Heat and Closer magazines • Working with the marketing and editorial teams to create sales opportunities • Pitch and negotiate across the Heat and Closer magazine/digital portfolio to win business against direct competitors/press titles • Ownership and management of client campaigns • Maintain awareness of yields, budgets and strategies • Annual agency/client event planning

• Create bespoke proposals to win business against direct competitors and other press titles • Forecast weekly and monthly revenue • Liaise with editorial and production (display and inserts) to organise the flat plan, issue sign off and copy queries • Proven track record hitting team and personal targets, significantly growing new client business and increased yields YOY

• Present and sell insertions, advertorials and creative concepts for Mirror Group Magazine titles• Generate new business and pitch against competitors• Increase/maintain gross yields: to hit team sales targets and individual targets• Closing deals within a target-driven environment• Week by week and monthly revenue and share reports with heads of departments

• Delegate staff roles• First contact for all customer queries/issues• Diarise bookings

• Present and sell creative and bespoke advertising solutions• Ensure sponsorship and promotion/airtime campaigns are tightly aligned to the client agenda• Creating sales strategies: to meet team sales targets and business plans• Negotiate and obtain new agency business• Develop existing business relationships and service key existing accounts• Meetings, presentations, conference calls and client entertainment• Forecast and report accurate monthly sales figures and budgets

Diploma Of Education, Psychology, Sociology And Social Work, Distinction

Activities and Societies: Diploma/Access to Social Work completed 19 assignments over 9 months including psychology (5), sociology (4).

High School, 11 A* - C Grade Gcse’S