Lucy Oliver Email & Phone Number

• Creating tailored customer experiences by funnelling consumer information provided, to ensure the services suits their preferences and needs.
• Become the #1 Bobbi Brown across Fenwick stores
• Moved into top 5 highest selling brands in Fenwick, Kingston
• Responsibilities of managing the counter due to predominant lone working and during management leave.
• Consistently exceeding personal and team targets with instances over 50% of personal target.
• Collation, analysis, and assessment of consumer information to understand previous customer experiences, to upsell and increase customer retention.

Croydon, England, United Kingdom

• Collaborating with agency stakeholders to ensure the Safer Croydon Partnership’s public health approach in reducing domestic abuse is data-driven
• Collation, analysis, and assessment of information from a wide variety of internal and external sources targeting domestic abuse issues in communities in the short, medium, and long-term for the VAWG strategy
• Undertaking of qualitative and quantitative research to inform partnership priorities a
• Presenting analytical outcomes to agency stakeholders
• To meet with other domestic abuse services from neighbouring boroughs for cross-borough intel
• Developing and maintaining relationships with agencies, organisations, and sectors, to achieve effective multi-agency support for strategic priorities.

Croydon, England, United Kingdom

• Central contact for agencies across the Domestic Abuse Perpetrator Panels; liaising with police, social workers, IDVA services, drugs and alcohol services and mental health services
• Implement data and administration systems to provide efficient work processes
• Coordinating strategy meetings (x2 weekly) and creating actions plans and managing deadlines for agency contacts
• Quarterly data analysis: Managing large data sets across the boroughs of Croydon, Sutton, and Bromley - Averaging 1,300 services users quarterly across alleged perpetrators, victim/survivors and children and young people
• Presenting information and findings, coordinating and minute taking in fast paced meetings
• Working to pressurised, changing deadlines whilst maintaining policy guidelines

Surrey

• Community Instructor: Clubbercise, and Zumba, and Total Body Conditioning
• Freelance gym instructor for David Lloyd, Virgin Active, Nuffield Health and Everyone Active teaching BodyPump, Zumba and exercise to music classes such as aerobics and body conditioning classes
• First Aid trained (valid for 3 years)

London, United Kingdom

• Account managing high level local authority and commercial clients
• Negotiate with local authority and commercial clients i.e. council, estate agents, schools
• Negotiate and manage trading deals with suppliers regarding account credit and payment
• Manage budgets i.e. material and labour costs, contractor and staff payments
• Diary management of the team; across multiple sites per day
• Managing multiple travel arrangement of vehicles and arranging and expensing public travel

Hammersmith

• Responsible for new business clients, lapsed spenders and new/category business growth
• Facilitate and lead Immediate Media cross platform brainstorms and pitches
• Create and present commercial partnerships with clients such as Nestle, Reckitt Benckiser and Lidl
• Working across digital, mobile, social media - live events, app, events, email and newsletter
• Work with clients, PR agencies and media agencies that require brand re-education - spend growth
• Working at brand events, liaising with both clients and the general public

Endeavour House

• Implement and pitch large scale, commercial, creative partnerships
• Working across digital, press and social media platforms, email and newsletter
• Relationships with key decision makers: Heads of Marketing/Advertising including Proctor & Gamble, Unilever and Johnson & Johnson
• New business proposals and account management of key client relationships
• Represent and collaborate with clients, PR agencies and media agencies
• Working alongside the editor, Commercial Director and publisher to develop commercial partnership concepts

• Working alongside the Brand Director to implement team strategies - sub Mother & Baby Brand Director role
• Consistently hitting/exceeding targets - quarterly and the end of year target - in tough niche magazine markets
• Representing an extensive agency portfolio
• Pitch across the portfolios - seven brands - to retain or win new business against competitor titles
• Generating and presenting creative proposals; pitching across magazine, digital, iPad and magazine reprints
• Expanding categories to target new client opprtunities

• Agency and client relationships to senior contacts and decision makers
• Representing an agency portfolio worth approximately £2million across Heat and Closer magazines
• Working with the marketing and editorial teams to create sales opportunities
• Pitch and negotiate across the Heat and Closer magazine/digital portfolio to win business against direct competitors/press titles
• Ownership and management of client campaigns
• Maintain awareness of yields, budgets and strategies

• Create bespoke proposals to win business against direct competitors and other press titles
• Forecast weekly and monthly revenue
• Liaise with editorial and production (display and inserts) to organise the flat plan, issue sign off and copy queries
• Proven track record hitting team and personal targets, significantly growing new client business and increased yields YOY

• Present and sell insertions, advertorials and creative concepts for Mirror Group Magazine titles
• Generate new business and pitch against competitors
• Increase/maintain gross yields: to hit team sales targets and individual targets
• Closing deals within a target-driven environment
• Week by week and monthly revenue and share reports with heads of departments

• Delegate staff roles
• First contact for all customer queries/issues
• Diarise bookings

• Present and sell creative and bespoke advertising solutions
• Ensure sponsorship and promotion/airtime campaigns are tightly aligned to the client agenda
• Creating sales strategies: to meet team sales targets and business plans
• Negotiate and obtain new agency business
• Develop existing business relationships and service key existing accounts
• Meetings, presentations, conference calls and client entertainment

Diploma Of Education, Psychology, Sociology And Social Work, Distinction

Activities and Societies: Diploma/Access to Social Work completed 19 assignments over 9 months including psychology (5), sociology (4).

High School, 11 A* - C Grade Gcse’S