Lucy Silvester Email and Phone Number
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Lucy Silvester is a Pilot Recruitment Manager at British Airways, HighFlight Trustee at British Airways. She possess expertise in airlines, aviation, airports, performance management, aircraft and 19 more skills.
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Pilot Recruitment ManagerBritish Airways Jan 2023 - Present -
Talent Acquisition ManagerBritish Airways Sep 2020 - Jan 2023Heathrow, England, United Kingdom
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Talent Acquisition And Planning ManagerBritish Airways Jul 2014 - Sep 2020Waterside, HeathrowManaging the acquisition of talent for professional, volume and technical hires for Flight Operations.Working across all business areas and their aligned financial business plans to offer and deliver defined resourcing service to agreed service level, unit costs, candidate care standards and client satisfaction.Maintaining a focus on the candidate marketplace and report market intelligenceDevising, developing and implementing direct sourcing strategy for each recruitment campaign with cost effective marketing solutionsUtilising professional and social networking sites, to maximise and develop networks to promote vacancies and employer brandResponsible for the full recruitment lifecycle, from initiation to end delivery covering internal/external recruitment campaigns, temporary appointments and permanent hiresDevelop and deliver multiple recruitment campaigns to budget and timescalesselecting appropriate recruitment tools and assessment methodologies derived utilising historical statistical evaluation to improve yieldsResource management of all selection activities – including screening, interviews, role plays, group exercises, psychometric testing and cost effective management of associatesEnsure all candidate care standards are met - according to Service Hallmarks and best practice in professionAccountable for ensuring all campaign compliance with all legal, regulatory and British Airways’ policy requirements including background checkingPrimary contact for the customer (line manager recruiter) working collaboratively and ensuring recruitment service is delivered to defined service level, to standard; managing customer expectations, influencing approaches and outcomes as appropriateDevelop close professional relationships with business areas to influence talent strategies and recruitment opportunities for their business
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Learning & Development TrainerHeathrow Oct 2012 - Jul 2014Heathrow -
Lecturer In AviationHertford Regional College Sep 2012 - Apr 2013Broxbourne -
Recruitment Panel BmiBritish Midland International Jan 2006 - Aug 2012HeathrowAssess candidates on a one day assessment, including customer service role play, team work tasks and 2 on 1 interview. -
Learning And Development TrainerBritish Midland International Jan 2005 - Aug 2012carried out alongside flying duties between 2005 and 2007. Full time role from 2007. Whilst working towards A1 assessor qualification, implemented the NVQ Level Two Aviation and Operations in the Air (Cabin Crew) onto the initial & renewal courses, with 100% pass rate.Co-wrote, planned and delivered a 1 day course to existing senior crew on cultural diversity, with the aim to help develop them within their role, build professional relationships and manage difficult situations.Wrote and developed a promotional course for the Performance Manager role and delivered 6 day training course.Responsible for redeveloping the Flight Supervisor course in conjunction with the Safety Department, with the overall aim of enhancing the participants learning whilst reducing the learning time, thus saving time and money for the Company.Training new recruits in Customer Service to enable them to develop the skills to deliver the in-flight service to bmi standards.Observe and develop seconded Learning and Development Trainers.Helped write, plan and deliver a course on the new bmi in-flight service for existing crew members. Liaised with management on course content for both new and existing courses.As part of the initial training for the role, undertook a three day interactive ‘Train the Trainer' course, which involved the class writing and making a number of presentations on different topics, with feedback from the tutor to enhance training performance.
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Flight SupervisorBritish Midland International Jun 2003 - Nov 2006In addition to duties as Cabin Crew detailed below:Managing the crew, ensuring that the service was completed and delivered to bmi standards.Briefing crew and ensuring they had a full understanding of safety procedures on board.Overall responsibility for the cabin (especially ensuring security and preparation for boarding). Liaising constantly with the flight deck both on the ground and during flight to:Ensure punctuality of departure.Ascertain and confirm arrival times.Ensure general well being and safety on board.
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Cabin CrewBritish Midland International Jan 2001 - Jun 2003Working as a team member to ensure the safety of passengers on board and to deliver service in both business and economy cabins to bmi standard.Preparing galley areas ready for the in-flight service.Giving all round customer service including greeting and bidding farewell to passengers.Reconciling in-flight revenue.
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Cabin CrewMonarch Airlines Mar 2000 - Jan 2001Luton, United KingdomDuties as detailed above. -
Travel ConsultantLunn Poly Jul 1994 - Jul 1999Pinner/ Harrow & Borehamwood
Lucy Silvester Skills
Frequently Asked Questions about Lucy Silvester
What company does Lucy Silvester work for?
Lucy Silvester works for British Airways
What is Lucy Silvester's role at the current company?
Lucy Silvester's current role is Pilot Recruitment Manager at British Airways, HighFlight Trustee.
What is Lucy Silvester's email address?
Lucy Silvester's email address is lu****@****l.co.uk
What is Lucy Silvester's direct phone number?
Lucy Silvester's direct phone number is +121271*****
What skills is Lucy Silvester known for?
Lucy Silvester has skills like Airlines, Aviation, Airports, Performance Management, Aircraft, Flights, Training, Training Delivery, Attendance Management, Personal Development, Employee Relations, Civil Aviation.
Who are Lucy Silvester's colleagues?
Lucy Silvester's colleagues are John Dsouza, Danielle Branston, Sujitha Ramamoorthy, Kris Arden, Kam Khondo, Jade Sterland, James James Hughes.
Not the Lucy Silvester you were looking for?
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Lucy Silvester
Nihr Doctoral Clinical Academic Fellow And Chartered PhysiotherapistGreater Coventry Area1stgeorges.nhs.uk -
1qbeeurope.com1 +447710XXXXXX
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Lucy Silvester
Bromsgrove1bibendum-wine.co.uk
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